Submit Support Cases and Case Management
If you have any issues related to hardware, software, device password reset, etc., you can get professional help from our technical support via Case. On the Case page, you can submit cases to report your issues to us and follow up on the cases you submitted.
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The function is only available in certain countries and regions. For details about whether your country or region supports the function, refer to the after-sales or local distributor.
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This function is available only if your company is authenticated.
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All employee accounts of an authenticated company have the permission to use this feature.
There are several ways to enter the Case page.
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Tap Me >
(at the top
right) > Case. -
Tap .
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Tap
(floating
on the Mobile Client) > Support > Case.
Select case types and enter different information for submitting Hardware Product Case, Software Product Case, Hik-Partner Pro Case, Device Password Reset Case, Dedicated Service Case, and Device Unbinding Case.
Some installers can submit Dedicated Customer Service Case for focused troubleshooting from technical support.