Add Devices Without Support for the Hik-Connect Service

Some devices do not support the Hik-Connect service, and therefore they cannot be accessed by Hik-Partner Pro via Hik-Connect (P2P). If they are accessed via device IP address/domain name, some features (such as health monitoring and exception rule) will be unavailable. To solve this issue, you can add these devices to Hik-Partner Pro via the proxy of Hik-ProConnect boxes. In this way, the originally unavailable features will be available.

Make sure that you have added Hik-ProConnect boxes to Hik-Partner Pro. For details, see Add Device by Scanning QR Code or Add Device by Entering Serial No..

Note:

  • Currently, only some encoding devices and access control devices can be proxied by Hik-ProConnect boxes. For detailed device models, see Hik-Partner Pro Device Compatibility List.

  • The proxied devices do not support features including ARC service, cloud attendance service, temperature screening service, people counting service, and ISAPI alarm. For the proxied encoding devices, in addition to the above-mentioned features, the linkage rule is also not supported.

  1. Tap Site in the bottom to enter site list page, and then tap a Hik-ProConnect box to enter its device details page.
  2. Tap Proxied Device, and then tap to enter the Select Devices page.
  3. Add devices by one of the following two methods.
    Table 1 Add Devices

    Method

    Description

    Add Online Devices

    Add devices on the same LAN with the PC where the Portal runs.

    1. Select devices, and then tap Next.

    2. Tap Batch Enter, select multiple or all devices, and then tap Batch Verification to set a user name and a password shared by all devices.

      Or enter the device user name and password for each device.

    3. Tap Next.

    Add Manually

    Add a device manually.

    1. Tap Add Device to enter the Add by IP Address/Port No. page.

      Enter the device IP address and port No.

    2. Tap Add to add the device to the device list. Or tap Add More to add more devices.

    3. Select device(s) from the device list, and then tap Password Verification to enter the device user name(s) and password(s).

    4. Tap Next.

    The adding result page shows.

  4. Optional: If adding failures exist, view failure reasons on the adding result page and do corresponding operations.
    Note:

    Take failure caused by an incorrect password for example, you can tap and then enter the password again.

  5. Tap Next.
  6. Optional: If there are encoding devices, enable proxy for their channels.
    Note:

    If you do not enable proxy for channels of encoding devices, you cannot view live video and video footage of these channels.

    1. Tap Proxied Channel(s) to enter the Select Channel page.
    2. Turn on the switches to enable proxy for the channels, and then tap OK.
  7. Tap Complete.
  8. Optional: View the proxy information on the device details page of the Hik-ProConnect box.