Move Devices

You can use the Device Movement feature to move devices from one site to another. By distributing devices to different Sites, you can manage both the sites and devices more efficiently.

Note:

  • The feature is only supported by a device matches the following conditions:

    • The original Site where the device belongs needs to have been authorized to you.

    • The device needs to be added by serial No. The devices added by IP address / domain name are not supported.

    • The original Site and the target Site should belong to the same Site Owner.

  • Once a device is moved from its original Site, you need to configure the device again because all the original device configurations will be invalid. In addition, device related configurations including the linkage rules, exception rules, ARC settings, network switch settings, people counting service, temperature screening service, cloud storage service, and cloud attendance service, etc., will be affected. You also need to configure these related configurations again.

  1. Tap Site in the bottom to enter the Site page.
  2. Tap an authorized Site to enters its details page.
  3. Tap in the upper right corner, and then tap Move Device to open the following pane.
  4. Tap Select Device to enter the Select Device page.
    Figure 1 Select Device
  5. Select device(s) and tap Next to enter the Select Site page.
    Figure 2 Select Site
  6. Select a Site.

    New Site: If you select New Site, you need to create a name for the Site and set its time zone.

    Existing Site: If you select Existing Site, you need to select a Site that shares the same Site Owner with the current one. Under the condition that two sites are handed over to the same Hik-Connect user by email and phone number respectively, you can also move devices between the two sites.

  7. Tap Submit.
    Note:

    The application will expire if not handled within 7 days.

  8. Optional: Tap View Device Movement Records and perform the following operation(s).
    Option Description

    Apply Again

    Tap an expired () or rejected () application to enter its details page, and then tap Apply Again to send the application again.

    View Details

    Tap an application record to enter its details page to see the details.

    Move More

    Tap an approved () or sent () application to enter its details page, and then tap Move More to move more devices.