After the maintenance/installation service partner (MSP/ISP) accepts the site collaboration, the MSP can perform configurations and operations which the customer authorized on the collaborated site, and the ISP can add, configure, and hand over devices on the collaborated site. The MSP can also release device permissions, and both the MSP and ISP can cancel the site collaboration. If the MSP is authorized to manage the site, the MSP can directly apply from the customer for device permissions.
The MSP/ISP who accepted the site collaboration cannot invite another MSP/ISP for collaboration on the site.
Live view and playback, arming and disarming, remote configuration, device upgrade, linkage rule configuration, DDNS configuration, password reset, exception notification configuration, and deleting the site.
If the MSP deletes the site, it indicates that the site authorization is discarded by the MSP, but the installer can still manage the sites and their devices.
Adding and deleting devices, live view and playback, arming and disarming, remote configuration, linkage rule configuration, DDNS configuration, exception notification configuration, device upgrade, remote log collection, editing device names, editing site information (except the site name), ARC service configuration, and site handover.
Viewing the status of devices on the collaborated sites, device remote configuration, refreshing devices' status, live view, playback, manually inspecting devices, exporting health check reports, and device upgrade.
Receiving device exceptions and exporting exception records.
Configuring report settings to send reports regularly.
This feature is not available to the ISP.
Viewing the validity periods, expiration time, and status of activated services of the collaborated site and their corresponding resources.
The MSP cannot activate or transfer services on the collaborated site.
This feature is not available to the ISP.
If the MSP is authorized to manage the site, the MSP can directly apply from the customer for device permissions. The installer who invited the MPS for collaboration on the site will receive the notification after the MSP sends the application for device permissions.
For how the MSP applies from the customer for device permissions, refer to Apply for Device Permission.
If the MSP does not need device permissions, or the MSP finished the device configuration task earlier than the planned time, the MSP can release the permission.
For how the MSP releases device permissions, refer to Release the Permission for Devices.
The MSP/ISP can cancel the site collaboration. After the site collaboration is canceled, the site (and also the devices on the site) will be deleted from the MSP/ISP's Hik-Partner Pro account, and the granted permissions will be removed.