Add New Site

When a customer wants the installation company to provide the installation and maintenance service or the installation company assigns devices of a customer to employees to install and maintain the devices, the Installer Admin or Installer with related permission needs to create a new site for managing these devices of the customer.

  1. Enter the Add New Site page.

    • Tap the Site tab at the bottom to enter the Site page. Tap to enter the Add New Site page.

    • Tap Add > Add New Site in the Site & Device area on the Home page.

    • Tap

    Figure 1 Add New Site
    Note:

    If an existing site of customer is not authorized to any installation company, you can select Add Existing Site to add the existing site. For more details, refer to Add Existing Site.

  2. Set the site name, time zone, scene, site address, city, and state/province/region.
    Note:

    • You should select the correct time zone where the devices locate and the time zone cannot be changed after the site is added.

    • The Installer can select different configuration plans for the site and devices according to the selected scene.

    • You can tap Set Map to set the location of the site on the map.

  3. Optional: Check Sync Time & Time Zone to Device to synchronize the time and time zone of the site to the devices added to the site.
  4. Optional: Check Move to Group and select a group in the drop-down list to move the site to this group.
    Note:

    You can tap Create Group to create a new group. For details about creating site group, refer to #GUID-3E3C581B-AE1D-479B-81BB-1A2A02D163B3.

  5. Optional: Enter the end user information, such as contact number and maintenance records as the remark.
    Note:

    The end user can view the remarks via Hik-Connect Mobile Client.

  6. Tap OK.
    Note:

    For more details about supported operations in different site status, refer to Site Page Introduction.

  7. Optional: Perform further operations.
    Option Description

    Search Site

    Enter keywords in the search field, and tap Search to display the results in the list.

    View Site Details

    Tap the site name to view the site details, including managed devices, site information, and so on.

    Navigate with Map

    Tap Map to enter the Map page, tap Navigate in the bottom to pop up the navigation tool(s) installed on the mobile phone, select a navigation tool to start navigation.

    Edit Site

    Tap in the upper-right corner on the Site Details page, and then tap Mange Site Information to edit the site information.

    You can edit the site name, site address, city, state/province/region, GPC and remarks. If you are authorized to manage the site, you can also edit whether to enable Sync Time & Time Zone to Device.

    Delete Site

    Tap in the upper-right corner on the Site Details page, and tap Delete Site to delete the site.

    Note:

    If a site contains armed security control panel(s), it cannot be deleted.

    Hand Over Site by Transferring

    For the site that is Not Handed Over, tap Hand Over Site > Hand Over by Transferring on the site details page to hand over the devices manged on the site to your customer, who will take the ownership of devices.

    Note:

    For more details, refer to Hand Over Site by Transferring.

    Hand Over Site by Sharing

    For the site that is Not Handed Over, tap Hand Over Site > Hand Over by Transferring on the site details page to hand over the devices manged on the site to your customer, who will only have the permission to use devices, and not take ownership of devices.

    Note:

    For more details, refer to #GUID-D4EDF213-9503-4605-945A-E45561CD8B78.

    Manage Device

    For the authorized site or the site with the status of Not Handed Over, Not Registered, or To Be Accepted, enter the Site Details page to manage the devices, such as adding devices to the site, upgrading device, deleting devices, applying for live view or configuration permission, , adding linkage rule, adding exception rule, etc.

    Note:

    If a security control panel is armed, it cannot be deleted unless being disarmed first.