Upgrade Device

If the Hik-Partner Pro Mobile Client detects new firmware versions of devices including security control panels, doorbells, Hik-ProConnect boxes, DVRs/NVRs that support cloud storage, and certain models of network cameras, you can upgrade the devices by the Mobile Client.

Note:

  • Device upgrade needs to be supported by device firmware. Contact our technical supports for details.

  • The devices to be upgraded should be connected to the same LAN with the Mobile Client.

  • You can also upgrade the device when you add it. See Add Device by Entering Serial No. for details.

  1. On the site list page, tap a site name to enter the site's page.
    Note:

    • will appear beside the name of an upgradable device on the site list.

    • For AX Hub and AX Hybrid, you need to authenticate your identity by entering the password of the installer account of the device first if you have enabled EN50131 Compliant mode. If you do not authenticate, no new version will be detected without security authentication.

  2. Tap the device name to enter the device page.
  3. Hover over , and tap Upgrade in the popping window.
  4. Optional: For security control panels enabled EN50131 Compliant mode, enter the device's password.
  5. Tap OK to start upgrading.
    Note:

    • Upgrading device may takes a few minutes. You can go back to the last page to perform other operations.

    • Once started, the upgrade cannot be stopped. Make sure power failure or network disconnection does not happen during the upgrade.

    • For the device failed to be upgraded, you can tap Share Download Link to share the download link via Email, Facebook, etc. You can then open the link to download the upgrade firmware and upgrade the device on the remote configuration page of the device or via other upgrade tools.