Hand Over Site by Transferring

After the installation company completed the installation, the Installer can hand over the site to a customer by transferring. After the site is handed over by transferring, the customer takes ownership of the devices, and usually the devices are owned by the customers. If required, the Installer can also apply for specified permissions for further device maintenance when handing over the site.

1. In the site list, tap a site to enter the Site Details page.
2. Tap Hand Over Site > Hand Over by Transferring.
3. Optional: Select the permissions for which you need to apply from your customer in order to maintain the devices.
   Note:

   • If you have no permission to manage devices, or no devices are added to the site, you cannot select the permissions of configuration, live view, and playback when handing over the site.

   • If the following permissions are selected, when your customer accepts the handover, the permissions will be granted to the you. You do not need to apply for authorization from your customer again.

   • You can tap Permission or Validity Period to batch select the permissions and validity periods for all devices on the site.

   Site Information Management

   The permission to manage the site information.

   Configuration

   The permission to configure selected devices on the site.

   Live View

   The permission to stream the live video from the selected devices on the site.

   Playback

   The permission to play back videos of the selected devices on the site.

4. Tap Next.
5. Select a handover method.

   • Tap Hand Over via QR Code, and show the QR code to customer face to face, or tap to share the QR code via a third-party application. Then ask your customer to scan the QR code with Hik-Connect (V5.2.3 or later) to finish the handover.

   • Tap Hand Over via Phone/Email, tap Phone Number or Email, enter the email address or phone number of the customer, enter the remarks (optional), and tap Submit Application.

   • If you select Hand Over via Phone/Email, your customer will receive the handover application in their email box or via short message with a download link of the Hik-Connect Mobile Client.

   • If your customer has not registered a Hik-Connect account, they need to register a Hik-Connect account first. After registering the account and accepting the handover via the Hik-Connect Mobile Client, your customer will become the site owner.

     Note:

     Please inform your customers to download or update the Hik-Connect Mobile Client (V5.2.3 or later).

   • If your customer wants you to manage and maintain more of their devices, after your customer accepts the handover via the Hik-Connect Mobile Client and becomes the site owner, they need to authorize related permissions to you.

   • If the cloud attendance system provided by Hikvision or a third-party manufacturer has been added to the site and activated, after you handed over the site to your customer, your customer will be able to use the cloud attendance system provided by Hikvision or third-party manufactures.

6. Optional: For Not Registered or To Be Accepted sites, you can submit the handover application again.
   Note:

   You can send the handover application for at most five times in one day and the previous handover will be invalid if you send a new handover again.