Add Device by Entering Serial No.

If a device is connected to Hik-Connect Service, you can manually add it to a site by entering the device serial number and device verification code.

Make sure the devices you are going to use are correctly installed and connected to the network as specified by the manufacturers.

  1. Enter the adding device page.

    • Tap Add in the Site & Device area on the Home page.

    • Tap Site on the bottom, and then tap Add Device above the site list.

    • Tap Site on the bottom, tap a site to enter its details page, and tap Add Device or > Add Device.

    • Tap in the upper-left corner on the Home or Site page.

  2. Tap Add Device Manually to enter the adding device page.
  3. Enter the device serial number.
    Note:

    The device serial number is usually on the device label.

  4. Tap Add to Site to select a site to which the device will be added.
    Note:

    • If you have selected the site in Step 1, skip this step.

    • You can add the device to an existing site, or tap Add New Site to add the device to a new site.

  5. Tap Add.
    Note:

    • After adding the device, the Hik-Partner Pro starts detecting whether the device firmware version is compatible. Some functions (including health monitoring, linkage rule, and remote configuration) are unavailable if the device is not compatible with the Hik-Partner Pro. For devices incompatible with the Hik-Partner Pro, you need to upgrade them. Tap Add and Upgrade to upgrade and add the device. For some devices, you need to enter the device user name and password. You can also upgrade the device on the device page.

    • After you add an AX PRO device to Hik-Partner Pro, you will be able to log into the AX PRO by your Hik-Partner Pro account (i.e., Installer account or Installer Admin account) to configure and manage the device; if you delete the AX PRO device from Hik-Partner Pro, you can no longer log into the AX PRO device by your Hik-Partner Pro account.

    • After your customer authorizes a Site with AX PRO devices to you, you can log into these AX PRO devices by your Hik-Partner Pro account to configure and manage the device. In this case, if you are an Installer, the Installer Admin can also log into these AX PRO devices by her/his Hik-Partner Pro account; if you are the Installer Admin, your employees (i.e., Installers) have no permission to log into these devices by their Hik-Partner Pro accounts.

    • After you hand over a Site with AX PRO devices to your customer, your customer will be able to log into these devices by her/his Hik-Connect account, and you will no longer have the permission to log into these devices by your Hik-Partner Pro account.

    • For the AX Hybrid Pro, after the device is added to the Hik-Partner Pro, its account and password which are configured on the Device Configuration page will be overwritten by those of the Hik-Partner Pro.

  6. Optional: Perform the following operations if the following situations occur.

    • If the device is offline, you should connect a network for the device. For details, see Connect Offline Device to Network.

    • If the device is not activated, tap Activate on the pop-up window, and then create a device admin password and tap Activate to activate the device.

      Note:

      During activation, Dynamic Host Configuration Protocol (DHCP) will be automatically enabled for allocating IP addresses for the device.

    • If the Hik-Connect service is disabled for the device, tap Enable on the pop-up window, and then create a device verification code and tap Enable to enable the service.

    • If Enter Verification Code window pops up, enter the device verification code.

      Note:

      The default device verification code is usually on the device label. If no device verification code is found, enter the verification code you created when enabling the Hik-Connect service.

    The device will appear in the device list.

  7. Optional: Perform the following operations.
    Option Description

    Activate Health Monitoring Service

    Tap Activate Health Monitoring Service on the adding result page to activate the health monitoring service. See Activate the Health Monitoring Service for details.

    Note:

    If the service is not activated, some features such as device health monitoring and device exception notification will be unavailable.

    Delete Device

    On the device page, tap > Delete to delete the device.

    Note:

    • Deleting devices (except devices added by IP/domain) is not supported if the site is authorized.

    • For AX Hybrid Pro (V1.0.1 and above) which is connected to the Hik-Connect service and is online, if the device is in the armed status, you should disarm the device before deleting it.

    Set Type for Unknown Device

    If the Hik-Partner Pro cannot recognize a device's type after you add it, you can manually set a device type for it.

    1. Enter a device details page, tap of the Device Type to enter the Device Type page.

    2. Select a type for the device.

    You can edit it again after the selection.

    Configure DDNS

    After adding the device, the DDNS status will be displayed in the device area. If the DDNS needs to be configured, tap Configure. See Configure DDNS for Devices for details about configuring DDNS.

    Note:

    • For devices with invalid or old firmware version, you can configure DDNS for them to make sure they can be managed by Hik-Partner Pro properly.

    • Only encoding devices added by Hik-Connect (P2P) support configuring DDNS.