Add Device by Scanning QR Code

You can add a device to a site by scanning the QR code on the device, or add multiple devices to a site by scanning the QR code generated by iVMS-4200 or iVMS-4500.

Make sure the devices you are going to use are correctly installed and connected to the network as specified by the manufacturers.

  1. Enter the adding device page.

    • Tap Add in the Site & Device area on the Home page.

    • Tap Site on the bottom, and then tap Add Device above the site list.

    • Tap Site on the bottom, tap a site to enter its details page, and tap Add Device or > Add Device.

    • Tap in the upper-left corner on the Home or Site page.

  2. Select Scan QR Code as the adding mode.
  3. Scan QR code to add device(s) to a site.

    • Scan a QR code on a device. You can scan the QR code by aligning the QR code with the scanning frame. If there is a device QR code in the phone album, tap Album to extract the QR code from the local album. In this mode, you can add only one device to a site at a time.

      Note:

      • Usually, the QR code is printed on the label, which is on the back cover of the device.

      • Tap to enable the flashlight if the scanning environment is too dark.

      • Please allow the Mobile Client to access the photo album of the phone.

    • Scan a QR code generated by iVMS-4200 or iVMS-4500. After scanning the QR code, you will enter the page for selecting to-be-added devices. Check devices and tap OK to add the selected devices to site. By this mode, you can add multiple devices to site at a time.

  4. Tap Add to Site to select a site to which the device(s) will be added.
    Note:

    • If you have selected the site in Step 1, skip this step.

    • You can add the device to an existing site, or tap Add New Site to add the device to a new site.

  5. Optional: Perform the following operations if the following situations occur.

    • If the QR code only contains the information on device serial No., you will enter the manually adding page. Add the device manually in this case. See Add Device by Entering Serial No. for details.

    • If the device is offline, you should connect a network for the device. For details, see Connect Offline Device to Network.

    • If the device is not activated, tap Activate on the pop-up window, and then create a device admin password and tap Activate to activate the device.

      Note:

      During activation, Dynamic Host Configuration Protocol (DHCP) will be automatically enabled for allocating IP addresses for the device.

    • If the Hik-Connect service is disabled for the device, tap Enable on the pop-up window, and then create a device verification code and tap Enable to enable the service.

      Note:

      Please inform your customers to download or update the Hik-Connect Mobile Client (V 4.15.0 or later). You can send the QR code or download link shown in the banner on the Home page of Portal to them.

    The device will appear on the device list.

    Note:

    • After the device is added, the Hik-Partner Pro starts detecting whether the device firmware version is compatible. Some functions (including health monitoring, linkage rule, and remote configuration) are unavailable if the device is not compatible with the Hik-Partner Pro.

    • After you add an AX PRO device to Hik-Partner Pro, you will be able to log into the AX PRO by your Hik-Partner Pro account (i.e., Installer account or Installer Admin account) to configure and manage the device; if you delete the AX PRO device from Hik-Partner Pro, you can no longer log into the AX PRO device by your Hik-Partner Pro account.

    • After your customer authorizes a Site with AX PRO devices to you, you can log into these AX PRO devices by your Hik-Partner Pro account to configure and manage the device. In this case, if you are an Installer, the Installer Admin can also log into these AX PRO devices by her/his Hik-Partner Pro account; if you are the Installer Admin, your employees (i.e., Installers) have no permission to log into these devices by their Hik-Partner Pro accounts.

    • After you hand over a Site with AX PRO devices to your customer, your customer will be able to log into these devices by her/his Hik-Partner Pro account, and you will no longer have the permission to log into these devices by your Hik-Partner Pro account.

    • For the AX Hybrid Pro, after the device is added to the Hik-Partner Pro, its account and password which are configured on the Device Configuration page will be overwritten by those of the Hik-Partner Pro.

  6. Optional: Perform the following operations after adding the device.
    Option Description

    Activate Health Monitoring Service

    Tap Activate Health Monitoring Service on the adding result page to activate the health monitoring service. See Activate the Health Monitoring Service for details.

    Note:

    If the service is not activated, some features such as device health monitoring and device exception notification will be unavailable.

    Remote Configuration

    Tap the device and then tap to remotely configure its parameters.

    Note:

    • For details, see the user manual of the device.

    • Only encoding devices, doorbells, and security control panels support remote configuration.

    Delete Device

    On the device page, tap > Delete Device to delete the device.

    Note:

    • Deleting devices (except devices added by IP/Domain) is not supported if the site is authorized.

    • For AX Hybrid Pro (V1.0.1 and above) which is connected to the Hik-Connect service and is online, if the device is in the armed status, you should disarm the device before deleting it.

    Generate Device QR Code

    • If a device is added by scanning the QR code generated by iVMS-4200/ iVMS-4500, you can generate a QR code of the device. If an end user did not add the device to his/her Hik-Connect account, he/she can add it to the Hik-Connect account by scanning this QR code using the Hik-Connect Mobile Client.

      1. On the top right of a device page, tap > Generate QR Code to open the Generate QR Code window.

      2. (Optional) Enter the password to encrypt the QR code, and then tap Next.

        Note:

        It is highly recommended that you encrypt the device QR code for security reasons.

      3. Tap Save to save the generated QR code to your phone.

    Set Type for Unknown Device

    If the Hik-Partner Pro cannot recognize a device's type after you add it, you can manually set a device type for it.

    1. Enter a device details page, tap of the Device Type to enter the Device Type page.

    2. Select a type for the device.

    You can edit it again after the selection.

    Edit Device Information

    For devices added by scanning QR code generated by iVMS-4200/ iVMS-4500, if the device's information changed, or a network exception occurs, you can edit its information accordingly.

    Enter a device page, and tap IP/Domain to edit the device's name, IP address, port number, user name, or password, and then tap Save.