Submit Device Unbinding Case

You can submit device unbinding cases, and after the support team replies, you can unbind your devices from Hik-Connect.

1. On the Case page, tap New Case > Device Unbinding.
   Note:

   For the first time entering the device unbinding case page, a video will pop up for you to learn about how to unbind devices from Hik-Connect by submitting cases.

2. Select the network status of devices to be unbound and enter the Submit Case page.

   • Tap LAN Device (SADP) and select a device which is on the same LAN (Local Area Network) with the Mobile Client.

   • Tap Other.

   Figure 1 Submit Device Unbinding Case
3. Set the information required on the Submit Case page.
   Note:

   • If you enter the Submit Case page by tapping Other, you can tap View at the top to view the video about how to unbind a device.

   • You can tap beside the field name to see where to find the information.

   Device Serial No.

   The serial No. of device to be unbound. You can tap to scan the barcode on the device to automatically fill in the field, or enter manually. For the LAN device, this field will be automatically filled in.

   Device Label / Invoice

   Tap to upload the device label picture or invoice as the attachment of the case from the album, by taking a photo, or by choosing a file.

   QR Code / String from SADP for Device Unbinding

   The QR code or string provided by SADP for unbinding devices. You can tap to scan the QR code to automatically fill in the field, or enter manually. For the LAN device, this field will be automatically filled in.

4. Check the statement at the end.
5. Tap Confirm to submit the case.