Submit Device Password Reset Case

You can submit device password reset cases, and after the support team replies, you can reset the password according to the reply.

Note:

The function is only available in certain countries and regions. For details about whether your country or region supports the function, refer to the after-sales or local distributor.

  1. On the Case page, tap New Case > Device Password Reset.
    Note:

    For the first time entering the case page, an instruction video will pop up for you to learn about how to reset device password by submitting cases.

  2. Fill in the fields as required.
    Figure 1 Device Password Reset Case
    Device Serial No.

    Enter the device serial No. You can tap to see where to find the serial No.

    Device Label / Invoice

    Tap to upload label pictures or invoices from the photo library, to take a photo, or to choose files.

    Password Reset QR Code / String from SADP

    Scan QR code or enter manually. You can tap to see where to find the information.

  3. Check the statement at the end.
  4. Tap Confirm to submit the case.