Here we introduce the entities (any physical or conceptual object) involved in Hik-Partner Pro.
Those who provide services such as the design of security solutions, system/device installation, after-sales, and (or) device maintenance. There are several service provider types and the detailed descriptions are as follows.
Provides device installation and maintenance services for customers.
Integrates multiple systems to provide solutions for customers.
Trades with Hikvision and supplies Hikvision devices to other businesses that sell to customers.
Bulk purchases Hikvision devices from distributors and then sells the devices to installers.
Provides the alarm receiving and handling service for customers.
If you are to apply for joining Hik-Partner Pro as ARC, selecting Alarm Receiving Center as the type of service provider is recommended when registering.
OEM partners source products, parts or services from Hikvision and relabeling, rebranding or embedding them as a part to another product or system.
The MSP is a special type of security service providers. They offer technical support to installers who lack technical capabilities and skills. Usually, they collaborate with these installers to provide device management/maintenance services for end users. On Hik-Partner Pro, installers can share sites with their maintenance service partners to collaborate with them. For details, see Site Collaboration.
The MSP can select any of the five service provider types when they registering an account for logging in to Hik-Partner Pro.
Provides the alarm receiving and handling services remotely based on the video monitoring via HikCentral ReGuard.
The RMC can select any of the service provider types when they registering an account for logging in to Hik-Partner Pro.
Those who have purchased Hikvision devices (e.g., network cameras, DVRs, alarm devices, video intercom devices, and access control devices) and want to manage the devices via an easy-to-use mobile client. End users are customers of the service provider, and they use Hik-Connect to manage devices.
A site represents a physical location where device(s) are installed and through which the Installer/Installer Admin can manage and configure devices.
When a site is assigned to an Installer, the Installer becomes the site manager of the site, and can manage and configure the devices of the site.
Assigning site to Installer is not supported in countries and regions only with support for free functions. For details about free functions and these countries and regions, see Regions Only With Support for Free Functions.
When an installer transfers ownership of a site to an end user, the end user becomes the site owner who is the holder of the site. The installer can also apply for site authorization from the site owner to manage the site.