Alarm Receiving Center (ARC) Service

Hik-Partner Pro offers multiple Alarm Receiving Centers (ARC), which can provide remote 24/7 alarm receiving service for your selection. You can authorize a Site to an ARC, and then enable ARC service for devices on the Site to allow the staff of the ARC to receive events from the devices, respond to the events, and send out emergency dispatches (if needed) around the clock each day.

1. On the Home page, tap Site to enter the site list page.
2. Select a Site to enter the site details page, and then select ARC Service.
   Note:

   If the ARC Service tab is hidden, you can swipe to the left on the tab bar to show the tab.

3. Tap to enter the ARC list page and then select an ARC.
4. Tap an ARC to enter its details page to view its details, including company name, logo, country, location, contacts, and official website.
5. Optional: Tap the official website of the ARC to view more information about it.
6. Tap Authorize on the ARC details page.

   The device(s) available for enabling ARC service will be displayed.

   Note:

   • After you authorize the ARC, an email will be sent to the Email Address for Receiving Notification to notify them, and the email content includes user account, device serial No., device model, installer logo, company name, company telephone number, and company address.

7. Switch on to enable ARC service for a specific device.
   Note:

   If the Site has been handed over to the end user, you should apply authorization permission from the end user first before you can enable ARC service for the device. For details about applying authorization permission, see Apply for Site Authorization from Site Owner.

   The events detected by the device and the device exceptions will be sent to ARC.

8. Optional: If you have enabled ARC service for an AX PRO device in the previous step and the device is accessed to ARC via Hik IP Receiver Pro, tap the device in the device list to enter the Configuration page, and then set the way to connect the device to Hik IP Receiver Pro.
   Note:

   • Hik IP Receiver Pro functions as the medium for transmitting alarms and alarm-related videos from the device to the ARC.

   • You need to acquire Configuration permission before you can configure the device.

   • You might need to verify the installer account of the device to modify this parameter.

   • If the device is armed, disarm it first.

   Ways to Connect to Hik IP Receiver Pro

   Connect Directly or by Hik-Partner Pro Server

   When the two connections are both available, direct connection will be used in priority, i.e., the device will be connected to Hik IP Receiver Pro directly. When direct connection is abnormal, the device will be connected to Hik IP Receiver Pro by Hik-Partner Pro server. If direct connection is restored, the way will automatically switch back to direct connection.

   Such a mechanism ensures the stability of data transmission from the device to the ARC.

   Connect by Hik-Partner Pro Server

   The device will be connected to Hik IP Receiver Pro by Hik-Partner Pro server constantly.

   Note:

   The stability of data transmission is less stable compared with Connect Directly or by Hik-ProConnect Server.

9. Optional: Tap the authorized ARC to enter its details page, and then tap Deauthorize to deauthorize the ARC.
   Note:

   • After you deauthorize the ARC, the ARC service for devices on the Site will be automatically disabled.

   • After you deauthorize the ARC, an email will be sent to the Email Address for Receiving Notification to notify them, and the email content includes user account, device serial No., device model, installer logo, company name, company telephone number, and company address.