Site Collaboration During Handover

You can apply for site authorization and select permissions for the maintenance service partner at the same time when you hand over the site, in order to invite your maintenance service partner to collaborate with you for managing and maintaining the site together.

Make sure the site status is Not Handed Over and you have the permission to manage all sites or assigned sites.

Note:

  • The maintenance service partner's Hik-Partner Pro account should be an Installer Admin account, of which the country/region should be the same as that of your account.

  • You cannot invite the account of any employee in your company to collaborate with you on the site.

  • Only the site that is handed over by transferring supports site collaboration.

  1. Enter the Hand Over Site page. Refer to Hand Over Site by Transferring for details.
  2. In the Site Collaboration section, switch on Apply for Site Authorization for Maintenance Service Partner.
  3. Enter the maintenance service partner's Hik-Partner Pro account.
    Note:

    If the account has been linked with two or more companies, you should select a company.

  4. Select permissions for the maintenance service partner.
    Note:

    • You can set the validity period for the permissions of configuration, live view, and playback, and select the device(s).

    • If you have no permission to manage devices, or no devices are added to the site, you cannot select the permissions of configuration, live view, and playback when handing over the site.

    • If the following permissions are selected, when your customer accepts the handover and the maintenance service partner accepts site collaboration, the permissions will be authorized to the maintenance service partner.

    Site Information Management

    The permission to manage the site information.

    Configuration

    The permission to configure selected devices on the site.

    Live View

    The permission to stream the live video from the selected devices on the site.

    Playback

    The permission to play back videos of the selected devices on the site.

  5. Configure other settings on the Hand Over Site page. Refer to Hand Over Site by Transferring for details.
  6. Tap OK.
  7. Optional: After your customer accepts the handover and the maintenance service partner accepts the site collaboration, perform the operations below.
    Option Description

    View Information About the Maintenance Service Partner

    You can view the status of site collaboration and the email address of the maintenance service partner on the site details page.

    Cancel Site Collaboration

    You can cancel site collaboration on the Site Collaboration page.

    Change Permissions for the Maintenance Service Partner

    You can change permissions for the maintenance service partner on the Site Collaboration page.

    Note:

    You can only change the permissions that have already been granted to the maintenance service partner by your customer, and your customer will receive a notification on the Hik-Connect Mobile Client if the permissions are changed.