View Status of Devices on All Sites

For the Installer, you can view the status of each device type on all the sites which have been assigned to you. For the Installer Admin, you can view the status of each device type on all the sites.

On the Home page, tap Health Monitoring or More > Maintenance > Health Monitoring, or Site > Health Monitoring to enter the Health Monitoring page, and you can view the total number of devices and the number of abnormal devices on all sites.

Figure 1 Device Status

Refer to the following to get the device descriptions and operations.

For each device type, you can tap to inspect all the devices in the list; tap > Display Abnormal Devices Only to display the abnormal devices only; tap > Display Authorized Devices Only to display the devices whose configuration permission has been authorized to you.
The Offline Duration column displays offline duration of devices in the format of "x Day(s) x Hour(s) x Minute(s)". If the offline duration is less than one day, the duration will be displayed as "x Hour(s) x Minute(s) x Second(s)".
The icon beside the device name represents that you do not have the configuration permission for the device. You can tap the device and tap Apply for Configuration Permission to apply for the permission. For details, see Apply for Device Permission.
The icon beside the device name represents that a new firmware is available. You can tap the device and tap Upgrade to upgrade the device. For details, see Upgrade Device.

Encoding Device

You can view the device information including network status, the number of offline linked cameras, storage status, HDD usage, last check time, overwritten recording status, etc.

The icon

beside the device name represents that the IP address/domain set for the device is invalid or the DDNS is invalid, you can tap the device and tap Edit Device Information to edit the device information or tap Configure DDNS to reconfigure the device's DDNS.

Note:

For details about configuring device IP address/domain, see Add Device by IP Address or Domain Name.
For details about configuring DDNS, see Configure DDNS for Devices.

Tap a device to enter the Device Details page to view more basic information about the device, and perform the following operations.

Operation	Description
Inspect Device	Tap to inspect the device manually.
Remotely Configure Device	Tap to remotely configure the device parameters. For details, see the device user manual.
Live View	Tap to view the live view of the device. Note: If you do not have the Live View permission, you can apply for the live view permission from the end user. For details, see Apply for Device Permission. If the selected camera has been enabled with stream encryption, you should enter the device verification code before you can view its live view.
View Playback	Tap to view the playback of the device.
View Site Owner and Site Manager Information	Tap beside site name to view the information about the Site Owner and Site Manager, such as name and phone number.
View Camera Status	Tap Camera to view the cameras linked to the device and their online/offline status.
View DVR HDD Information	Tap HDD to view the HDD information about the DVR, including self evaluation result, overall evaluation result, running status, running time, HDD temperature, and S.M.A.R.T information.

Alarm Device

You can view the device information including network status, remaining battery power, ARC ID, number of abnormal peripheral devices, etc.

Note:

Displaying peripheral device's remaining power is not supported.

Tap a device to enter the Device Details page to view the basic information about the device, and perform the following operations.

Operation	Description
Remotely Configure Device	For security control panels, tap to remotely configure the device parameters. For details, see the device user manual. Note: Remote configuration is not supported if the device is armed. Remote configuration is not supported if the device is a panic alarm device. The icon beside the device name represents that EN50131 Compliant mode has been enabled on the device. You should tap Authenticate for authentication before you can configuring device remotely.
Control and Configure AX PRO Devices	For AX PRO devices, you can control and configure them. For details, refer to Control AX PRO and AX HYBIRD PRO and Configure AX PRO and AX HYBIRD PRO.

Operation

Description

Remotely Configure Device

For security control panels, tap to remotely configure the device parameters. For details, see the device user manual.

Note:

Remote configuration is not supported if the device is armed.
Remote configuration is not supported if the device is a panic alarm device.
The icon beside the device name represents that EN50131 Compliant mode has been enabled on the device. You should tap Authenticate for authentication before you can configuring device remotely.

Control and Configure AX PRO Devices

For AX PRO devices, you can control and configure them. For details, refer to Control AX PRO and AX HYBIRD PRO and Configure AX PRO and AX HYBIRD PRO.

Hik-ProConnect Box

You can view the device information including network status, the number of offline linked cameras, and the last check time.

Tap a device to enter the Device Details page to view more basic information about the device, and perform the following operations.

Operation	Description
Inspect Device	Tap to inspect the device manually.
Remotely Configure Device	Tap to remotely configure the device parameters. For details, see the device user manual.
View Site Owner and Site Manager Information	Tap beside the site name to view the information about the Site Owner and Site Manager, such as name and phone number.
View Camera Status	Tap Camera to view the cameras linked to the device and their online/offline status.

Access Control Device

You can view the device information including device model, network status, last check time, etc.

Tap a device to enter Device Details page to view more basic information about the device, and perform the following operations.

Operation	Description
Inspect Device	Tap to inspect the device manually.
View Site Owner and Site Manager Information	Tap beside the site name to view the information about the Site Owner and Site Manager, such as name and phone number.

Video Intercom Device

You can view the device information including network status, last check time, etc.

Tap a device to enter Device Details page to view more basic information about the device, and perform the following operations.

Operation	Description
Inspect Device	Tap to inspect the device manually.
View Site Owner and Site Manager Information	Tap beside the site name to view the information about the Site Owner and Site Manager, such as name and phone number.

Doorbell

You can view the device information including device model, network status, SD card status, last check time, etc.

Tap a device to enter Device Details page to view the basic information about the device, and perform the following operations.

Operation	Description
Inspect Device	Tap to inspect the device manually.
Remotely Configure Device	Tap to remotely configure the device parameters. For details, see the device user manual.
Live View	Tap to view the live view of the device. Note: If you do not have the Live View permission, you can apply for the live view permission from the end user. For details, see Apply for Device Permission. If the selected camera has been enabled stream encryption, you should enter the device verification code before you can view its live view.
View Playback	Tap to view the playback of the device.
View Site Owner and Site Manager Information	Tap beside the site name to view the information about the Site Owner and Site Manager, such as name and phone number.
View Camera Status	Tap Camera to view the cameras linked to the device and their online/offline status.

Network Switch

View information including network status of the switch (online/offline), the number of online ports of the switch, and the last check time.

Tap a network switch to view its information, including working duration, the thumbnail of the switch, PoE Power, peak PoE power in last 7 days, port status (alarm, normal, not connected). You can tap the thumbnail of switch to view its enlarged picture.

Note:

Working duration refers to the time from when the switch is turned on till the current moment. If the switch is turned off, its working duration will be recounted when turned on again.

Tap > Device Information in the upper-right corner to view more basic information about the device, including device serial No., device model, device type, etc. You can tap Reboot Device at the bottom to reboot the device.
Tap > Topology in the upper-right corner to view the topology of this switch. For details about topology, refer to Network Topology.

For the port with alarms, tap Clear Alarm to clear the alarms of this port.

Tap Extend Mode to extend the transmission range of this port. Tap Extend Mode (displayed in green) to disable extending the transmission range of the port.

Note:

When enabled, the transmission range of the port will be extended from 200 m to 300 m. Meanwhile, its bandwidth will be limited within 10 Mbps.