Enable Remote Log Collection

Remote Log Collection is for getting device logs. When this function is enabled, the technical support can collect device logs remotely for troubleshooting. You can set the validity period for collecting remote logs as needed, and this function will be automatically disabled when the validity period expires.

Make sure you have added the device which support remote log collection to the site, and the site has not been handed over to the end user. If the site has been handed over to the end user, you should contact with the end user to enable the Remote Log Collection function on Hik-Connect.

  1. Tap a site to enter the site list page.
  2. Tap a device to enter the device details page.
  3. Tap in the upper right corner.
  4. Tap Remote Log Collection to enter Remote Log Collection page.
  5. Optional: For enabling this function for the first time, tap Enable to confirm enabling the function.
  6. Switch on Log Collection.
    Figure 1 Remote Log Collection
  7. Select the validity period.
    Note:

    The function of remote log collection will be automatically disabled when the validity period expires. The default validity period is 24 hours.

  8. Tap Save.
  9. Optional: Disable the function.
    1. Tap Remote Log Collection to enter Remote Log Collection page.
    2. Switch off Log Collection.
    3. Tap Save to save the settings.
    4. Tap OK to confirm the operation.