View and Handle RMA Requests

After an RMA application is submitted, you can view its status and perform further operations.

Note:

The function is only available in certain countries and regions. For details about whether your country or region supports the function, refer to the after-sales or local distributor.

Tap Me > (at the top right) > RMA or tap Home > More > Support > RMA to enter the Case page.

In the RMA list, each to-be-repaired product has an RMA number, and you can view its status and tap the application to view details.

Note:

  • When the status is Requested:

    • If you select by shipping carrier as the shipping method, you need to tap Ship to Distributor to enter shipping information (including shipping Carrier or shipping order No.).

    • If you select ship by myself as the shipping method, confirm that you have shipped the product.

    • You can tap Cancel Request to cancel the request.

  • If the status is Repaired & Shipped, you can tap Complete to finish the request.

You can also tap Filter to filter requests by their status and time.