View Status of Devices on One Site

You can view the status of devices on a specific site which has been assigned to you.

  1. On the Home page, tap Health Monitoring or More > Maintenance > Health Monitoring, or Site > Health Monitoring to enter the Health Monitoring page, and you can view the total number of devices and the number of abnormal devices on all sites.
  2. Tap to enter the site list page, and select a site from the list.
    Figure 1 The Current Site

    The status of the devices on the current site will be displayed.

  3. Optional: Perform the following operations.
    Option Description

    Filter Data

    • Tap > Display Abnormal Devices Only to display the abnormal devices only.

    • Tap > Display Authorized Devices Only to display the devices whose configuration permission has been authorized to you.

    View Information About Site Owner & Site Manager

    Tap Detail to view the information about the Site Owner and Site Manager, including the name, email address, and phone number. Up to 100 site managers can be displayed.

    Diagnose Devices

    Tap Health Check at the bottom to open the Health Check window, and tap Check Now to check the health status of the devices on the site.

    When the checking is completed, you can view the status of each device on the site. You can tap to view the diagnostics report of each device. Tap View All Reports to view the diagnostic reports of all devices.

    Note:

    Only AX PRO and AX Hybrid security control panels support this function.

    Inspect Devices

    Tap Inspection at the bottom to inspect all the devices on the site.

    Upgrade Device Firmware

    If there are devices available for upgrade, will appear. You can tap the device to enter its details page, and tap Upgrade to upgrade it.

    Note:

    For details, see Upgrade Device.

    Remote Configuration
    Select a device and then tap to remotely configure the device parameters.
    Note:

    • The device should be online.

    • For details, see the user manual of the device.

    Inspect a Single Device

    Select a device and then tap to inspect it.

    Reconfigure IP/Domain of Encoding Device

    If the IP address/domain set for the device is invalid, will appear. You can tap the device to enter its details page, and tap Edit Device Information to reconfigure the device's IP/domain. For details about configuring IP/Domain, see Add Device by IP Address or Domain Name.

    Reconfigure DDNS

    If the DDNS of the device is invalid, will appear. You can tap the device to enter its details page, and tap Configure DDNS to reconfigure the device's DDNS. For details, see Configure DDNS for Devices.

    View Encoding Device Details

    You can view the network status, storage status, HDD usage, and overwritten recording status, etc.

    Also, you can tap the encoding device to view its details, including the basic information such as device type, serial No., and the network status of each linked camera. You can tap Camera to view all the linked cameras. If there is only one linked camera, tap to view its live view. If there are multiple cameras, tap , and select one camera to view its live view.

    If the encoding device is a DVR, you can also view its HDD information, including self evaluation result, overall evaluation result, running status, running time, HDD temperature, and S.M.A.R.T information.

    For the analog camera, you can view if video loss occurs.

    Note:

    • If you do not have the Live View permission, you can apply for the live view permission from the end user. For details, see Apply for Device Permission.

    • If a camera has been enabled with stream encryption, you should enter its device verification code in the pop-up window before you can view its live view.

    View Access Control Device Details

    Tap an access control device to view its details, including basic information such as device type, serial No., and the device status including network status and the number of its linked doors.

    View Security Control Panel Details

    Tap a security control panel to view its details, including basic information about the security control panel, and status of the zones, the linked peripheral devices, and the linked cameras.

    View Video Intercom Device Details

    Tap a video intercom device to view its basic information and its network status.

    View Doorbell Details

    Tap a doorbell to view its basic information, including device model, device type, and device serial No.

    If the camera(s) are linked to the doorbell, you can tap a linked camera to view the live view.

    View Hik-ProConnect Box Details

    Tap a Hik-ProConnect box to view its basic information and the channel(s) added to it.

    You can also view the online status of the added channel(s).

    View Network Switch Details
    Tap a network switch to view its information, including working duration, the thumbnail of the switch, PoE Power, peak PoE power in last 7 days, port status (alarm, normal, not connected). You can tap the thumbnail of switch to view its enlarged picture.
    Note:

    Working duration refers to the time from when the switch is turned on till the current moment. If the switch is turned off, its working duration will be recounted when turned on again.

    Tap > Device Information in the upper-right corner to view more basic information about the device, including device serial No., device model, device type, etc. You can tap Reboot Device at the bottom to reboot the device.

    Tap > Topology in the upper-right corner to view the topology of this switch. For details about topology, refer to Network Topology.

    For the port with alarms, tap Clear Alarm to clear the alarm(s) of this port.

    Tap Extend Mode to extend the transmission range of this port. Tap Extend Mode (displayed in green) to disable extending the transmission range of the port.
    Note:

    When enabled, the transmission range of the port will be extended from 200 m to 300 m. Meanwhile, its bandwidth will be limited within 10 Mbps.