Submit Hik-Partner Pro Case

You can submit Hik-Partner Pro cases for 9 types of issues related to Hik-Partner Pro. The issues include account management, health monitoring, site management, account management, cloud storage, co-branding, code scanning and reward point market, solution and projects, and others. You can get professional help from our support team by submitting cases.

Note:

The function is only available in certain countries and regions. For details about whether your country or region supports the function, refer to the after-sales or local distributor.

  1. On the Case page, tap New Case > Hik-Partner Pro, and select an issue type from the 9 supported ones.
    Figure 1 Issue Type
  2. Fill in the fields as required.
    Title

    Enter the title of your case.

    Note:

    The maximum length of the title is 100 characters.

    Issue Description

    Describe your issue according to the suggestions in the blank.

    Note:

    The length of issue description should vary from 20 to 2,000 characters.

    Screenshot / Error Information

    Tap to upload screenshots or error information.

    Note:

    • You can upload attachments in PNG, JPG, BMP, JPEG, PDF, DOC, XLSX, and TXT format.

    • No more than 5 PNG/JPG/BMP/JPEG files and 3 PDF/DOC/XLSX/TXT files are allowed.

    • The maximum size of each attachment is 5 MB.

    Link for Accessing Files on Network Disk

    For files larger than 5 MB, please upload them to a network disk.

    Authorization Code

    This field is not available for the following issue type: Code Scanning and Reward Point Market, Solution and Project, and Others.

    Other Contacts

    Enter the email address of other contact.

    Note:

    No more than 5 contacts can be added.

  3. Tap Confirm to submit the case.