Login

After logging in with an Installer Admin account or Installer account, you can manage resources (including sites, devices, roles, etc.) and perform health monitoring and so on.

1. Tap to start the Mobile Client.
   Note:

   For the first time to start the Hik-Partner Pro Mobile Client, select the country/region where your account locates and tap OK.

   The login page will show.

2. Select a country or region where the account locates at the top right of the page.
3. Tap Log In > OneHikID (Hik-ePartner) Account / OneHikID Account or Log In > Hik-ProConnect Account to log in by the OneHikID account or by the Hik-ProConnect account.
   Note:

   • The display of "OneHikID" or "OneHikID (Hik-ePartner)" on the login page is determined by the country or region where you are located.

   • The login method available is determined by the country and the region of your account. If you select OneHikID as the login method, and your Hik-ProConnect account has not been upgraded to the OneHikID account, you need to upgrade your account according to the instructions on the interface.

   • If your Hik-ProConnect account has been upgraded to the OneHikID account, logging in to the platform by the Hik-ProConnect account is not supported.

4. Enter the registered email address and password.
   Note:

   If the registration and login by phone number are supported in your country/region, you can also enter the registered phone number and password.

5. Optional: Reset the password if you have forgotten the password.
   1. Tap Forgot Password to enter the resetting password page.
   2. Tap Get Verification Code.

      You will receive a verification code sent by the portal in your email box. If you try to reset your OneHikID account password on the Hik-ProConnect account login page, you will receive an email prompting you to switch to the OneHikID account login page instead of a verification code.

   3. Enter the received verification code in the Verification Code field.
   4. Enter the new password and confirm the password.
      Note:

      We highly recommend you to create a strong password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

   5. Tap OK.

      By default, you will be required to log in with the new password.

6. Tap Sign In or Enter Hik-ProConnect.
   Note:

   • If the account has not been registered, an email containing the verification code will be sent to the email address your entered. Refer to Register an Installer Admin Account for more details.

   • If you have completed company merging and your account still exists in more than one company, or if the companies in which your account exists are all kept on Hik-Partner Pro, you need to select one company for login. You can also tap Switch Company on the Me page to switch to another company. For details, refer to Become a Hik-Partner Pro User After Product Upgrade.

   • If you have changed your email address for your OneHikID account, and if the new email address is the same as that for a Hik-ProConnect account, your login will fail. Follow the instructions on the page to solve the problem.