In the Support module, you can find tools, tutorials, documentation, solutions, etc., to get support and improve your work efficiency.
Tools
Provides tools that may improve your work efficiency during the device installation and maintenance.
You can access Tools by tapping in the Application Center.
Tutorial Center
Provides videos, user manuals, and technical guidance about how to use Hik-Partner Pro, release notes (what's new) of Hik-Partner Pro, and market materials and handouts that you can offer your customers.
You can access the Tutorial Center on the Home page or in the Support section of the Me page.
Chatbot
You can ask Chatbot questions and get the answers immediately.
You can access the Chatbot in the Application Center or on the Me page.
Case (Submit Support Cases and Case Management)
Submit cases related to both hardware and software products to get responsive support.
Suggestion/Feedback
If you encounter any problems while using the product or if you have any functional needs or suggestions, submit them to us.
You can access the Suggestion/Feedback feature on the Me page. Select a type for your suggestions, enter your suggestions, attach a picture if necessary, and tap Submit. After we receive your suggestions, we will notify you if we reach a conclusion.
Contact Us
You can get the contacts (i.e., address, phone, and email) of our headquarter and the local office, and the email address of your sales representative.
You can access the Contact Us page in the Application Center or on the Me page.
If devices malfunction, you can submit RMA applications to get such devices repaired or exchanged.
After-Sales Authorization Code
Provides an entrance for you to view the after-sales authorization code of your company. The after-sales authorization code is exclusive to the technical support staff for troubleshooting only. You can give your authorization code to the staff when it is necessary to log in to your account for troubleshooting. The staff can log in to your account via the authorization code to view or edit the information about the company (name, type, etc.), manage sites, remotely devices (AX PRO, etc.), perform health monitoring, etc.
You can access the After-Sales Authorization Code page in the Application Center or on the Me page.
Set the validity period, check the statement, and tap Generate to generate a code. You can click Extend to extend the validity period for the current authorization code or click Invalidate Authorization Code to invalidate the code right away.
One company can only have one valid after-sales authorization code. If the code is invalidated or your company has no authorization code, you can choose to generate one.
Provides convenient ways to reset device passwords.