You can view cases you submitted in the My Case Records section, view replies to a case, reply to a case, and close a case.
On the Case page, you can perform the following operations.
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Operation |
Description |
|---|---|
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View All Submitted Cases |
You can view cases you submitted in the My Case Records section, including the case ID, time the case was created, case title, caset ype, and case status. |
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View Case Details |
Tap a case to enter the Case Details page to view the case creator, case description, replies from technical support, request from the technical support for closing the case, case status updates, and so on. Note:
If there is a new reply and the case status is changed, you will be notified by email or the Mobile Client. You can be redirected to details via the notifications. |
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Reply to Case |
Tap a case to enter the Case Details page, tap Reply at the bottom, enter the reply content, and add attachments to reply to the current case. Note:
For files larger than 5 MB, upload them to a network disk and provide the link for accessing the files. |
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Close Case |
Tap a case to enter the Case Details page, and tap Close Case to close the case after your issue is solved. You can rate our services and give your comment when closing the case. Note:
The case will be closed automatically if you do not reply or do not close the case for 14 days. |