Activate the Health Monitoring Service

After purchasing health monitoring packages, you can use them to activate the health monitoring service for specific devices. Once the service is activated, features such as device health monitoring and device exception notifications will be available for these devices.

Make sure you have purchased health monitoring packages.

Note:

Contact the local distributor for details about whether your country/region supports service keys. If supports, you can purchase a service key from the distributor, and then go to the Service Market on the Mobile Client to purchase health monitoring packages by the service key. If doesn't support, go to the Service Market on the Portal to purchase health monitoring packages online first (see Hik-Partner Pro Portal User Manual for details).

Note:

Multiple entries are available for activating the service, including:

  • The result page of adding a device by scanning QR code or by Hik-Connect (P2P).

  • The result page of batch adding devices.

  • The device details page.

Here we only introduce activating the service via the last entry, i.e., the device details page.

  1. Tap a Site to enter the site details page.
  2. Tap a device to enter the device details page.
  3. Switch on Health Monitoring Service to enter the Select Activation Type page.
    Note:

    If the firmware version of a device is obsolete, or its device type cannot be recognized by Hik-Partner Pro, activating health monitoring service for the device is not supported

  4. Set the number of months/years that the service lasts for each selected device, and set other parameters.
    Use All Device Package Only

    When enabled, you can only select All Device Packages (All Device Monthly Package or All Device Annual Package) for network cameras to activate the service for them.

    Auto Renewal

    When enabled, if the service for a device expires, the service will be automatically renewed using the same service package in the previous activation. For example, assume that you activated a 1-month health monitoring service for an NVR using an All Device Monthly Package on 5/14/2021, the 1-month service will be automatically renewed using another All Device Monthly Package on 6/14/2021.

    The following list shows the description of each package type.

    All Device Monthly Package

    An All Device Monthly Package can be used to activate the service for almost all types of devices. And the activated service lasts one month.

    "All Device" here means that the service package is applicable to nearly all device types, including DVR, NVR, network cameras, PTZ cameras, access control devices, alarm devices, video intercom devices, doorbells, Hik-ProConnect boxes, thermal devices, and network switches.

    "Monthly" here means that the service term is one month. The service term starts when you activate the service.

    All Device Annual Package

    An All Device Annual Package can be used to activate the service for a device of nearly any type. And the activated service lasts one year.

    "All Device" here means that the service package is applicable to nearly all device types, including DVR, NVR, network cameras, PTZ cameras, access control devices, alarm devices, video intercom devices, doorbells, Hik-ProConnect boxes, thermal devices, and network switches.

    "Annual" here means that the service term is one year. The service term starts when you activate the service.

    Network Camera Monthly Package

    A Network Camera Monthly Package can be used to activate the service for a network camera. And the activated service lasts one month.

    "Network Camera" here means that the service package is only applicable to network cameras.

    "Monthly" here means that the service term is one month. The service term starts when you activate the service.

    Network Camera Annual Package

    A Network Camera Annual Package can be used to activate the service for a network camera. And the activated service lasts one year.

    "Network Camera" here means that the service package is only applicable to network cameras.

    "Annual" here means that the service term is one year. The service term starts when you activate the service.

  5. Tap OK.
  6. Optional: Go to the device details page to perform the following operations if needed.
    Option Description

    View Service Expiry Date

    View the service expiry date shown beside Health Monitoring Service.

    Renew the Service

    Tap Health Monitoring Service to renew the service for the device.

    Enable Auto Renewing the Service

    Switch on Auto Renewal, and then select a type of service packages for auto renewal.

    Transfer the Service

    Tap Transfer, and then select a device to transfer the remaining service time from the current device to the selected device.