Activate or Renew Service for a Channel

On the cloud storage service page for a site, you can view the service status of channels of the cloud storage device(s) added to the site. If cloud storage service is not activated for a certain channel, you need to activate the service before using the feature. If the service activated for a channel is about to expire or has already expired, you can renew the service for the channel.

Make sure you have added cloud storage device(s) to the site. For details, refer to Add Device by Scanning QR Code and Add Device by Entering Serial No..

Note:

For a device which does not support the Hik-Connect service, you need to add it to Hik-Partner Pro via the proxy of a Hik-ProConnect box first, and then activate the cloud storage service for channels of the device. See Add Devices Without Support for the Hik-Connect Service for details about how to add this type of devices.

  1. Tap the Site tab at the bottom to enter the Site page.
  2. Tap a site to enter the site details page.
  3. Tap the Cloud Storage tab.
  4. Tap Enable Cloud Storage Service and select an online device from the list to enter the page of its linked channels.
    Note:

    If there is only one cloud storage device added to the site, you will enter the page of its linked channels directly after tapping Enable Cloud Storage Device.

  5. Select the method for activating or renewing cloud storage service for a channel.

    • To activate the service for a channel, tap Activate and choose from Activate by Service Key and Service Package.

    • To renew the service for a channel, tap the channel to enter its cloud storage settings page, tap Cloud Storage > Renew, and choose from Renew by Service Key and Service Package.

  6. Activate or renew the cloud storage service for the channel.

    • For activating/renewing with service package(s), select a package type and set the quantity of the service package(s) to be used for the channel.

    • For activating/renewing by service key, enter the 16-character service key.

      Note:

      You can consult the distributor to get the service key.

  7. Tap Activate or Renew to finish activating or renewing the service respectively.
    Note:

    If a cloud storage device has at least one channel with cloud storage service activated, it will be displayed on the cloud storage service page under Devices with Cloud Storage Service Activated. Tap the device to view the service status of its linked channel(s). If needed, you can also tap to activate the service for a channel, or tap to renew the service for a channel.