When you forgot the password of admin user, you can reset the password and set a new password for admin user.

1. In the address bar of the web browser, enter the address of the PC running SYS service and press Enter.

   If the IP address of PC running SYS is 172.6.21.96, you should enter http://172.6.21.96 in the address bar.

   Note:

   You should configure the SYS's IP address in System > Network > WAN Access before accessing the SYS via WAN. For details, refer toSet WAN Access.

   A login page will pop up.

2. Optional: When you log in via current Internet Explorer browser for the first time, you should install the plug-in before you can access the functions.
   Note:

   If a new version of plug-in is detected, you should update it to ensure the proper usage and better user experience.

   1. Click OK in the pop-up dialog to install the plug-in. Or click Download Plug-in to download it.
   2. Save the plug-in file to your PC and close the web browser.
   3. Find the plug-in that stores on your PC and install the plug-in according to the prompt.
   4. Re-open the web browser and log in to the SYS (step 1).
      Note:

      Please allow the browser to run the plug-in in the pop-up prompt.

3. Input admin in the User Name field.
4. Click Forgot Password to open the Reset Password dialog.
   Figure 1. Reset Password
5. Enter the required parameters in the pop-up dialog, including activation code, new password, and confirm password.
   Note:

   The password strength can be checked by the system and should meet the system requirements. If password strength is lower than the required minimum strength, you will be asked to change your password. For detailed settings of minimum password strength, refer to Manage System SecuritySecurity.

   CAUTION:

   The password strength of the device can be checked by the system. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.

   Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

6. Click OK to reset the admin password.
   Note:

   If you forgot the password of other users, contact the administrator user to reset the password and then change the password for login.