If you forgot the your account's password, you can reset the password and set a new password.

1. Open the login page.
2. Enter a user name in the User Name field.
3. Click Forgot Password.
4. Set the new password for the user.

   • For admin user, enter the activation code, new password, and confirm password in the Reset Password window.

   • For normal user, if the email address is set when adding the user and email server is tested successfully, click Get Code, and then you will receive an email with the verification code in your email address. Within 10 minutes, enter the received verification code, new password, and confirm password to set the new password for the normal user.

     Note:

     If the email address is not set for the normal user, contact the admin user to reset the password for you and change the password when login. See Reset Password for Normal User for details.

   • For domain user, contact the admin user to reset the password.

   Note:

   The password strength can be checked by the system and should meet the system requirements. If password strength is lower than the required minimum strength, you will be asked to change your password. For setting minimum password strength, refer to Manage System Security.

   CAUTION:

   The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

   Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

5. Click OK.