Reset Device Password

If you have forgotten your password you use to access online device, you can request to have a key file from your technical support and reset the device's password through the system.

Make sure the devices (cameras, DVR, access control device, etc.) you are going to use are correctly installed and connected to the network as specified by the manufacturers. Such initial configuration is required in order to be able to connect the devices to the HikCentral Professional via network.
The devices should be activated. Refer to Create Password for Inactive Device(s) for details about activating devices.

Perform this task when you need to reset the device's password. Here we take the encoding device as an example.

Click Physical View > Encoding Device to enter the Encoding Device Management page.
Note:
- For access control devices, click Physical View > Access Control Device to enter the access control device management page.
- For decoding devices, click Physical View > Smart Wall. On the Decoding Device area, click Add and check Online Devices as Adding Mode.
The detected online devices list in the Online Device area.
In the Online Device area, view the device status (shown on Security column) and click icon in the Operation column of an active device.

A dialog with import file and export file, password and confirm password fields opens.
Click Export to save the device file on your PC.
Send the file to our technical engineers.

Note:
For the following operations about resetting the password, contact the technical support engineer.

CAUTION:

The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

Reset Device Password

If you have forgotten your password you use to access online device, you can request to have a key file from your technical support and reset the device's password through the system.

Make sure the devices (cameras, DVR, access control device, etc.) you are going to use are correctly installed and connected to the network as specified by the manufacturers. Such initial configuration is required in order to be able to connect the devices to the HikCentral Professional via network.
The devices should be activated. Refer to Create Password for Inactive Device(s) for details about activating devices.

Perform this task when you need to reset the device's password. Here we take the encoding device as an example.

Click Physical View > Encoding Device to enter the Encoding Device Management page.
Note:
- For access control devices, click Physical View > Access Control Device to enter the access control device management page.
- For decoding devices, click Physical View > Smart Wall. On the Decoding Device area, click Add and check Online Devices as Adding Mode.
The detected online devices list in the Online Device area.
In the Online Device area, view the device status (shown on Security column) and click icon in the Operation column of an active device.

A dialog with import file and export file, password and confirm password fields opens.
Click Export to save the device file on your PC.
Send the file to our technical engineers.

Note:
For the following operations about resetting the password, contact the technical support engineer.

CAUTION:

The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.