Report Card Loss

Report Card Loss

If the person lost his/her card, you can report the card loss so that the card's related access authorization will be inactive.

  1. Enter Person module.
  2. Select the person you want to report card loss for and click Edit to open the Edit Person window.
  3. In the Credential > Card panel, click on the added card to set this card as lost card.

    After reporting card loss, the access authorization of this card will be invalid and inactive. Other person who gets this card cannot access the doors by swiping this lost card.

  4. Optional: If the lost card is found, you can click to cancel the loss.

    After cancelling card loss, the access authorization of the person will be valid and active.

  5. If the lost card is added in one access group and the access group is applied to the device already, after reporting card loss or cancelling card loss, a window will pop up to notify you to apply the changes to the device. After applying to device, these changes can take effect on the device.

Report Card Loss

If the person lost his/her card, you can report the card loss so that the card's related access authorization will be inactive.

  1. Enter Person module.
  2. Select the person you want to report card loss for and click Edit to open the Edit Person window.
  3. In the Credential > Card panel, click on the added card to set this card as lost card.

    After reporting card loss, the access authorization of this card will be invalid and inactive. Other person who gets this card cannot access the doors by swiping this lost card.

  4. Optional: If the lost card is found, you can click to cancel the loss.

    After cancelling card loss, the access authorization of the person will be valid and active.

  5. If the lost card is added in one access group and the access group is applied to the device already, after reporting card loss or cancelling card loss, a window will pop up to notify you to apply the changes to the device. After applying to device, these changes can take effect on the device.