Forgot Password

If you forget the password during authentication, you can change the password.

1. Hold the initial page for 3 s and slide to the left/right by following the gesture and log in the page.
2. Optional: If you have set an administrator, tap in the pop-up admin authentication page.
3. Tap Forgot Password.
4. Select a password change type from the list.
   Note:

   If you have only set 1 password change type, you will go to the corresponded password change page for further settings.

5. Answer the security questions or change the password according to email address.

   • Security Questions: Answer the security questions that configured when activation.

   • Email Address

     Note:

     Make sure the device has added to the Hik-Connect account.

     1. Download Hik-Connect app.

     2. Go to More > Reset Device Password.

     3. Scan the QR code on the device and a verification code will be popped up.

        Note:

        Tap the QR code to get a larger picture.

     4. Enter the verification code on the device page.

6. Create a new password and confirm it.
7. Tap OK.