Forget Password

If you forget the password when logging in, you can change the password by email address or security questions.

On the login page, click Forget Password.

Select Verification Mode.

Security Question Verification

Answer the security questions.

E-mail Verification

1. Export the QR code and send it to pw_recovery@hikvision.com as attachment.

2. You will receive a verification code within 5 minutes in your reserved email.

3. Enter the verification code into the verification code field to verify your identification.

Click Next, create a new password and confirm it.