Change Password Type

If you forget the device activation password, you can change the password via security questions and E-mail. Set the security questions before configuration.

Click on the top right of the web page to enter the Change Password page.

Security Question Verification

Answer the security questions.

E-mail Verification

1. Export the QR code and send it to pw_recovery@hikvision.com as attachment.

2. You will receive a verification code within 5 minutes in your reserved email.

3. Enter the verification code into the verification code field to verify your identification.

Click Next. Or you can click Skip to skip the step.