Search for Parked Vehicles

If the actual number of vacant parking spaces is different from the number displayed on the guidance screens, you can search for the vehicles that already exited but still recorded in the parking lot to edit the vehicle information. For example, for parking lots requiring all on-site vehicles out at the end of a day, you can search for the vehicles that are still in the parking lot and export the vehicles' information. In another situation, if a vehicle is manually allowed to exit the parking lot, the number of vacant parking spaces may not be updated in time. In this situation, you can search for the vehicle and delete it from the vehicle list of the parking lot to update the number of vacant parking spaces.

  1. On the top navigation bar, select > Passing Management > Parking Lot > Search > Parked Vehicle Search.
    Figure 1 Search for Parked Vehicles in Parking Lot
  2. Select a parking lot from the drop-down list.
  3. Switch on and set the search condition(s) according to your needs. Here we only introduce conditions that may confuse you.
    Country/Region

    Select the country/region where the vehicle's license plate number is registered.

    License Plate No.

    • No License Plate: Search for vehicles without license plates.

    • With License Plate: Enter a vehicle's license plate number or part of it.

    How to Open Barrier

    Select how the barrier gate is opened when a vehicle enters/exits the parking lot. Manual indicates that a security guard manually controlled the barrier gate to open after identifying the vehicle owner; Automatic indicates that the barrier gate opened automatically after the license plate number was recognized by a capture unit; Barrier Not Open indicates that the barrier gate did not open after the capture unit recognized the license plate number.

    Vehicle List

    Select from the drop-down list to search for records of temporary vehicles, visitor vehicles, registered vehicles, or vehicles in the blocklist or other custom lists.

    Additional Information

    The item(s) of additional vehicle information you customized. For how to customize vehicle information, refer to Customize Vehicle Information.

  4. Click Search.

    The matched results will be displayed on the right.

  5. Optional: Perform the following operations as needed.
    Option Description

    View Vehicle Details

    Click a license plate number in the License Plate No. column to open the vehicle details pane.

    You can view the captured picture and information about the vehicle owner, the vehicle, and details related to its entry/exit.

    View Owner's Picture

    Click a license plate number, and click the name of the vehicle owner to view pictures of the owner, including an uploaded profile photo and a picture captured at the entrance & exit.

    Note:

    This operation can only be performed if the entry & exit modes of the parking lot is set to Person and License Plate Match. For details about setting the entry/exit modes, refer to Set Entry & Exit Mode.

    Export All Records

    Click Export and select Excel or CSV as the format of the exported file.

    Note:

    • If you select Excel as the file format, you can check Export Picture to save pictures contained in the search results to the local PC with the exported file.

    • No more than 500 records with captured pictures can be exported in the Excel format at one time. If the number exceeds 500, you need to go to the Control Client to export them.

    • No more than 100,000 records without captured pictures can be exported at one time.

    Delete Vehicle from Parking Lot

    Click Delete All to remove all displayed vehicles from the parking lot.