Reserve a Visitor

You can make a reservation for one visitor by entering the visitor and host information on the platform.

1. On the top left of the Web Client, select > Passing Management > Visitor > Visitor Reservation.
2. Click Reserve on the top left to enter the Reserve page.
3. Set basic information for the visitor, such as the name, host, visit purpose, estimated entry time, visitor group, email, and phone. You can also set a profile picture for the visitor.
   Note:

   • You can connect a KR420 passport reader to read the information on the visitor's passport/ID card (including the name, ID No., and ID photo) and set the information for the visitor automatically. You have to enable Take ID Photo as Visitor Profile Picture on the Basic Parameters page in order to read the ID photo and set it as the visitor profile picture. See Set Basic Parameters).

   • You can customize parameters such as the visit purpose. See Set Basic Parameters.

   • Enter the email address for the visitor to receive an email containing the reservation code or notification that the reservation is approved/rejected.

4. Set ID information for the visitor, including the ID type, ID No., and ID picture.
5. Set other information.
   1. Set the license plate number, organization, country/region, and remark.
      Note:

      The license plate number will be shared with the parking lot system so that the visitor's vehicle will be allowed to enter or exit the parking lot.

   2. Optional: Click Expand to show the additional information fields and then enter additional information of the visitor.
      Note:

      Make sure you have set custom visitor attributes, otherwise the additional information fields will be unavailable. For details about how to set custom visitor attributes, see Set Basic Parameters.

6. Set the access information.

   Valid Times for Visit

   The maximum times a visitor can access certain doors or floors by QR code authentication. For example, if you set it to 4, the visitor can access the authorized doors and floors up to 4 times by QR code authentication.

   Access Level

   Click Configure to assign access levels to the visitor so that the visitor can access the corresponding access points according to the access schedule of the access levels.

   Note:

   To add a new access level for the visitor, see instructions in Add Access Level for Visitors.

   Extended Access

   If you check Extended Access, the access points that are configured with extended open duration will stay unlocked or open longer for the visitor.

   Figure 1 Set Access Information
7. Click Reserve to finish the reservation, or click Reserve and Continue to finish the reservation and continue to reserve for other visitors.
   Note:

   Under the precondition that you have enabled Check-In Not Required If Reservation Confirmed, when a visitor is reserved, the platform will perform the following operations automatically:

   • Checks in the visitor.

   • Applies the access level to the visitor.

   • Sends an email with a QR code to notify the specified recipient that the visitor is checked in (if the email address is provided).

8. Optional: Perform the following operations on the reservation list page if needed.

   Option	Description
   Delete Reservation(s)	Select one or more visitors and then click Delete to delete the reservations of the selected visitor(s). Or hover the cursor onto and then click Delete All to delete all reservations.
   Edit a Reservation	Click the name of a visitor to edit the reservation for the visitor.
   Filter Reservations	Set conditions, such as the phone and visit purpose, and then click Filter to filter reservations. For the Status condition, you can click to select one or more reservation status (reserved, expired, checked in, etc.) to filter reservations. You can also click Select Additional Information to filter reservations.

   Note:

   If a reservation has not expired, the reservation will expire after it is deleted.