Check In a Visitor Without Reservation

Prior to a visitor's arrival or when the visitor arrives, you need to add the visitor's information to the platform. Once added and checked in, the visitor can authenticate by biometrics (including the fingerprint and face) or QR code, and be able to access the predefined doors and floors.

1. On the top left of the Web Client, select > Passing Management > Visitor > Visitor Check-In/Out > Visitor Check-In.
2. Click Unreserved Visitor Check-In.
3. Enter the first name and last name.
4. Optional: Set other basic information, including the profile picture, host, visiting purpose, exit time, visitor group, email, and phone.
   Note:

   • For visitors who have visited before, you can click Select next to First Name to reuse the information.

   • You can click Select next to host to select an existing person as the host.

   • You can connect a KR420 passport reader to read the information on the visitor's passport/ID card (including the name, ID No., and ID photo) and set the information for the visitor automatically. You have to enable Take ID Photo as Visitor Profile Picture on the Basic Parameters page in order to read the ID photo and set it as the visitor profile picture. See Set Basic Parameters).

   • You can set the visitor profile picture in four ways: collecting a face picture from devices, taking a picture by the camera of your computer, uploading a picture saved in your computer, or reading from the passport / ID card via passport reader (as mentioned in the previous list item).

   • Hover the cursor on the uploaded profile picture and click × to delete it.

   • Enter the email address for the visitor to receive an email containing the QR code or notification that the visitor has checked in.

5. Optional: Click Credential Management to set the credentials for the visitor, including the card and fingerprint.

   Card

   Issue a card to the visitor to assign the card number to the visitor. You can enter the card number manually, or swipe a card on the card enrollment station, enrollment station, or card reader to get the card number, and then issue it to the visitor.

   Note:

   Only one card can be issued to a visitor.

   1. Click in the Card field.

   2. Place the card that you want to issue to this visitor on the USB fingerprint recorder, fingerprint and card reader, or enrollment station, and the card number will be read automatically. Or you can enter the card number manually.

      Note:

      You can click Card Issuing Settings to set the issuing parameters.

   Figure 1 Read Card

   Fingerprint

   The platform provides three ways to collect fingerprints: via a USB fingerprint recorder, via an enrollment station, or via a fingerprint and card reader.

   Click Configure to set the collection mode as follows.

   USB Fingerprint Recorder

   Collect fingerprints via a USB fingerprint recorder connected to the computer running the Web Client, which is plug-and-play and does not require any settings. This mode is suitable for face-to-face scenarios where the person and the system administrator are in the same location.

   After connecting the fingerprint recorder to your computer, click , place and lift your finger on the recorder following the prompts, and it will collect your fingerprint automatically.

   Fingerprint and Card Reader

   Collect fingerprints via the fingerprint scanner of an access control device or a video intercom device which is managed in the system. This mode is suitable for non-face-to-face scenarios where the person and the system administrator are in different locations.

   Select an access control device or a video intercom device from the managed device list.

   Click , place and lift your finger on the selected fingerprint and card reader following the prompts, and it will collect your fingerprint automatically.

   Enrollment Station

   You need to specify the device IP address, port number, user name, and password to access the enrollment station. Then click , place and lift your finger on the device, and it will enroll your fingerprint automatically.

   Figure 2 Fingerprint Recorded

   Note:

   • No more than one fingerprint can be collected for 1 visitor.

   • You can configure either cards or fingerprints.

6. Optional: Edit the ID information, including the ID type, ID No., and ID picture.
7. Optional: Take a phone of the visitor's belongings.
   Note:

   Make sure you have enabled this function. See Set Basic Parameters for details.

8. Set other information.
   1. Set other information, such as the license plate number, and skin-surface temperature.
      Note:

      The license plate number will be shared with the parking lot system so that the visitor's vehicle will be allowed to enter or exit the parking lot.

   2. Click Expand to show the additional information fields and then enter additional information about the visitor.
      Note:

      Make sure you have set custom visitor attributes; otherwise, the additional information fields will be unavailable. For details about how to set custom visitor attributes, see Set Basic Parameters.

   Figure 3 Set Other Information
9. Set the access information.

   Valid Times for Visit

   The maximum times a visitor can access certain doors or floors by QR code authentication. For example, if you set it to 4, the visitor can access the authorized doors and floors up to 4 times by QR code authentication.

   Access Level

   Click Configure to assign access levels to the visitor so that the visitor can access the access points within the access schedule of the access levels.

   Note:

   To add a new access level for the visitor, see the instructions in Add Access Level for Visitors.

   Extended Access

   If you check Extended Access, the access points that are configured with extended open duration will stay unlocked or open longer for the visitor.

10. Complete checking in the visitor.

    • Click Check In.

    • Click Check In and Continue to check in the visitor and continue to check in another.

    Note:

    If the operation succeeds and you have enabled Print Visitor Pass Once Checked In when you set basic parameters, the Preview window will pop up showing the preview of the visitor pass for the visitor. You can click Print on the window to print the visitor pass.

11. Go back to the Visitor Check-In page to check whether the visitor information fails to be applied to the visitor terminal(s). If it fails, check the failure details, troubleshoot, and apply again.
    Note:

    If there is visitor information which fails to be applied to visitor terminal(s), a notification will show above the visitor list on the Visitor Check-In page. In this case, you can click View to view the failure details and troubleshoot according to the reasons shown on the window, and then click Apply Now or Apply Again to apply the visitor information to the visitor terminal(s) again.

    Figure 4 Notification of Applying Failures

    Figure 5 Failure Details
12. Optional: Perform the following operations on the Visitor Check-In page if needed.

    Option	Description
    Filter Visitors	Click to filter visitors by conditions such as the ID No., name, phone, and organization. For the Status condition, you can click to select one or more reservation status (reserved, expired, checked in, etc.) to filter visitors. You can also click Select Additional Information to filter visitors.
    Export Visitors	Select visitors and click Export to export checked-in visitors to the local PC as a file. Note: You will be required to set a password for the exported file for security. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product.
    Edit Visitor Information	Click on a visitor's name to edit the information. Note: If the visitor is checked out, you cannot edit the information.
    Download a Visitor QR Code	Click in the QR Code column to download the QR code for the visitor. You can print it or send it to the visitor for identity authentication at access points.
    Print a Visitor Pass	Click to print the visitor pass for the visitor.