Check In a Reserved Visitor

If a visitor has a reservation, you can check in the visitor by entering reservation information and visitor information.

1. On the top left of the Web Client, select > Passing Management > Visitor > Visitor Check-In/Out > Visitor Check-In.
2. Click Reserved Visitor Check-In.
3. Select a reservation credential type.
4. Enter the reservation code, or phone number, or select a ID type and enter the ID No.

   The Reservation Information window will show.

5. Optional: Click Edit Visitor Information to edit the visitor information. See Check In a Visitor Without Reservation for details.
6. Click Check In.
   Note:

   If the operation succeeds and you have enabled Print Visitor Pass Once Checked In when you set basic parameters, the Preview window will pop up showing the preview of the visitor pass for the visitor. You can click Print on the window to print the visitor pass.

7. Go back to the Visitor Check-In page to check whether the visitor information fails to be applied to the visitor terminal(s). If it fails, check failure details, troubleshoot, and apply again.
   Note:

   If there is visitor information failing to be applied to visitor terminal(s), a notification will show above the visitor list on the Visitor Check-In page. In this case, you can click View to view the failure details and troubleshoot according to the reasons shown on the window, and then click Apply Now or Apply Again to apply the visitor information to visitor terminal(s) again.

   Figure 1 Notification of Applying Failures

   Figure 2 Failure Details
8. Optional: Perform the following operations on the Visitor Check-In page if needed.

   Option	Description
   Filter Visitors	Click to filter visitors by conditions such as the ID No., name, phone, and organization. For the Status condition, you can click to select one or more reservation status (reserved, expired, checked in, etc.) to filter visitors. You can also click Select Additional Information to filter visitors.
   Export Visitors	Select visitors and click Export to export checked-in visitors to the local PC as a file. Note: You will be required to set a password for the exported file for security. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product.
   Edit Visitor Information	Click on a visitor's name to edit the information. Note: If the visitor is checked out, you cannot edit the information.
   Download a Visitor QR Code	Click in the QR Code column to download the QR code for the visitor. You can print it or send it to the visitor for identity authentication at access points.
   Print a Visitor Pass	Click to print the visitor pass for the visitor.