Report Card Loss

If a person cannot find her/his card, you can report card loss via the platform to freeze the access levels related to the card.

1. On the top navigation bar, select > Basic Management > Person.
2. Select Person Management > Person on the left.
3. Optional: On the Filter pane, click and set more conditions to search for persons for whom you want to report card loss.
4. Click the name of the person in the person list to enter the basic information page, and then click Credential Management to expand the Add Credential panel.
   Figure 1 Add Credential Panel
5. In the Card area, move the cursor onto the lost card and then click .
6. Click OK to confirm the operation.
7. Click Save.

   After you report card loss, the access levels of the lost card will be inactive.

8. Optional: Move the cursor onto the lost card and then click to cancel the card loss report.
   Note:

   You need to delete all the temporary cards before you can cancel the card loss report.

   The card's access level will be active and the original biometric credentials (such as fingerprints and face information) will be linked to this card again.

9. Optional: Select the persons in the person list, move the cursor onto on the top, and then click Report Loss on the top to batch report loss of multiple cards.