Manage Users

AX PRO offers different permissions for different user types. The Administrator can add, edit, and delete users, and assign different permissions to the newly-added users.

Note:

  • There are four types of users in AX PRO, including Installer, Administrator, Operator, and Local User. Different types of users have different permissions for accessing the features of AX PRO.

    Table 1 AX PRO User Roles

    Role

    Permission

    Installer

    The installer has advanced configuration permissions*.

    When the installer hands over the AX PRO to you, you will become the administrator of the device.

    Administrator

    The administrator has advanced configuration permissions* and full control permissions.

    The administrator can share the AX PRO to invite other users to become the operators of the device. See details in Share Device(s) via QR Code.

    The operators' permissions are controlled by the administrator.

    The administrator can also add local users directly in User Management.

    Operator

    The operators have Limited configuration permissions and limited control permissions.

    The operators can use the Mobile Client to control the AX PRO.

    Local User

    The local users have no configuration permissions and limited control permissions.

    The local users can only use tags or keypads to control the AX PRO, such as arming or disarming the areas.

  • * If you have granted an installer with device authorization, advanced configurations are available for the installer only. If device authorization is not granted to any installer, advanced configurations are available for the administrator of the device only.

  1. On the device list page, tap the AX PRO.
  2. Tap > User Management > User.
    Figure 1 User Page
  3. Optional: Perform further operations.
    Option Description

    Check User ID

    AX PRO assigns a unique user ID to each user. When an alarm occurs, AX PRO will report the linked user ID along with other alarm information. If your Installer has enabled Alarm Receiving Center (ARC) service for the AX PRO, the alarm containing the user ID will be reported to ARC as well.

    Note:

    For example, tenants in an apartment building co-use one AX PRO, and detectors (such as fire/smoke/CO/glass-break detectors) are set up for each room. The supervisor of the building needs to link each tenant's account with the corresponding area, collect the room number, tenant contacts, and user ID in advance, and then provide these information to ARC. In case of emergency, whether detected by detectors or manually triggered by a tenant pressing a panic alarm (PA) button, an alarm including the related user ID will be reported to ARC. With such information, ARC can locate the alarm source in a targeted manner.

    User Permission

    Tap the user to grant or cancel the permissions.

    Note:

    Only the Administrator can control the permissions.

    Set Linked Areas

    Tap the user and then tap Linked Areas to set the area linked to the target user.

    Note:

    Only the Administrator can set linked areas.

    Edit Keypad Password

    Tap the user and then tap Edit Keypad Password to set the keypad password of the target user.

    Edit Duress Password

    Tap the user and then tap Edit Duress Password to set the duress password of the target user.

    Note:

    If under duress, you can enter the duress code on the keyboard to arm and disarm area(s) and upload a duress alarm.