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  • Legal Information
  • Preface
    • Overview
    • Target User
  • FAQ of Fixed Camera
    • Power
      • How to select the power supply?
      • What happens if the power supply is insufficient?
    • Image
      • The image is not clear. How to adjust it?
      • Why is the image fuzzy?
      • Why is there horizontal stripe on the image?
      • Why is there vertical stripe on the image?
  • FAQ of PTZ Camera
    • Reboot
      • Why does the device fail to start up, or reboot repeatedly?
      • Why does the device constantly power off when you pan/tilt the device or call a preset?
      • Why does the device reboot or reboot repeatedly after the IR is enabled?
    • Image
      • Why is the image fuzzy?
      • Why does the live view fail?
      • Focus fails when I test the device in indoor environment. What should I do?
    • PTZ Control
      • Why cannot I adjust the PT function of device, but the zoom function can be configured?
      • Why cannot I adjust the PTZ function of device?
    • Video and Audio
      • Why is there no voice in live view?
      • Why is the downloaded video or audio playing abnormally?
      • Why is there no voice after connecting the speaker?
    • Storage
      • Why cannot the memory card be recognized?
      • Why can only 32 GB of the memory card be recognized after inserted into computer?
    • Network
      • How to access to IE LAN?
    • Upgrade
      • Why does the device fail to upgrade?
  • FAQ of Thermal Camera Module
    • Image
      • Why is there no image for CVBS output after the device is charged?
    • Installation
      • Why cannot the lens be mounted on the device?
      • The lens shakes after installation. How to adjust it?
    • Upgrade
      • How to upgrade device?
    • Connection
      • Why cannot the thermal camera module tool connect with the device?
  • FAQ of Thermographic Handheld Camera
    • Power
      • Why cannot the device be charged?
    • Capture and Recording
      • Capturing or recording fails. How to operate?
    • Image
      • The image is fuzzy. How to adjust it?
    • Others
      • What should I do if the device is abnormal (e.g., image freeze)?
  • FAQ of Thermographic Automation Camera
    • Interface Integration
      • How to integrate SDK?
    • Parameter Settings
      • What’s the meaning of distance in the parameters of temperature measurement?
      • Will the distance value affect the temperature accuracy when two targets are in the same scene and keep the same distance?
  • FAQ of Handheld Camera
    • Power Indicator
      • Why is the charging indicator flashing abnormally?
      • Why is the power indicator off when the device is switched on?
    • Image
      • Why is there no image after switching on device?
      • The image is fuzzy. How to adjust it?
      • There is dead pixel or noise on the image. How to adjust it?
      • Why is there no image after the BNC port is connected to monitor?
    • Capture and Recording
      • Capturing or recording fails. How to operate?
    • Network
      • Why cannot the hot spot be found?
    • Device Recognition
      • Why cannot the computer identify the device?
  • FAQ of Thermal Telescope
    • Image
      • Why is there no image for CVBS output?
      • Why is there no image when the device is switched on?
      • Why is the crosshair or image fuzzy?
    • Network
      • Why cannot the Wi-Fi be found?
    • GPS
      • Why is there no GPS signal?
      • Why cannot the device be identified by the computer?
    • Others
      • Why is the OLED display dark?
  • FAQ of Driving Assistance System
    • Image
      • Why is there no image?
      • The image is fuzzy. How to adjust it?
    • Others
      • There is mist or ice on the lens. How to deal with it?
FAQ of Thermal Camera
  • Legal Information
  • Preface
  • FAQ of Fixed Camera
  • FAQ of PTZ Camera
  • FAQ of Thermal Camera Module
  • FAQ of Thermographic Handheld Camera
  • FAQ of Thermographic Automation Camera
  • FAQ of Handheld Camera
  • FAQ of Thermal Telescope
  • FAQ of Driving Assistance System
  • Legal Information
  • Preface
    • Overview
    • Target User
  • FAQ of Fixed Camera
    • Power
      • How to select the power supply?
      • What happens if the power supply is insufficient?
    • Image
      • The image is not clear. How to adjust it?
      • Why is the image fuzzy?
      • Why is there horizontal stripe on the image?
      • Why is there vertical stripe on the image?
  • FAQ of PTZ Camera
    • Reboot
      • Why does the device fail to start up, or reboot repeatedly?
      • Why does the device constantly power off when you pan/tilt the device or call a preset?
      • Why does the device reboot or reboot repeatedly after the IR is enabled?
    • Image
      • Why is the image fuzzy?
      • Why does the live view fail?
      • Focus fails when I test the device in indoor environment. What should I do?
    • PTZ Control
      • Why cannot I adjust the PT function of device, but the zoom function can be configured?
      • Why cannot I adjust the PTZ function of device?
    • Video and Audio
      • Why is there no voice in live view?
      • Why is the downloaded video or audio playing abnormally?
      • Why is there no voice after connecting the speaker?
    • Storage
      • Why cannot the memory card be recognized?
      • Why can only 32 GB of the memory card be recognized after inserted into computer?
    • Network
      • How to access to IE LAN?
    • Upgrade
      • Why does the device fail to upgrade?
  • FAQ of Thermal Camera Module
    • Image
      • Why is there no image for CVBS output after the device is charged?
    • Installation
      • Why cannot the lens be mounted on the device?
      • The lens shakes after installation. How to adjust it?
    • Upgrade
      • How to upgrade device?
    • Connection
      • Why cannot the thermal camera module tool connect with the device?
  • FAQ of Thermographic Handheld Camera
    • Power
      • Why cannot the device be charged?
    • Capture and Recording
      • Capturing or recording fails. How to operate?
    • Image
      • The image is fuzzy. How to adjust it?
    • Others
      • What should I do if the device is abnormal (e.g., image freeze)?
  • FAQ of Thermographic Automation Camera
    • Interface Integration
      • How to integrate SDK?
    • Parameter Settings
      • What’s the meaning of distance in the parameters of temperature measurement?
      • Will the distance value affect the temperature accuracy when two targets are in the same scene and keep the same distance?
  • FAQ of Handheld Camera
    • Power Indicator
      • Why is the charging indicator flashing abnormally?
      • Why is the power indicator off when the device is switched on?
    • Image
      • Why is there no image after switching on device?
      • The image is fuzzy. How to adjust it?
      • There is dead pixel or noise on the image. How to adjust it?
      • Why is there no image after the BNC port is connected to monitor?
    • Capture and Recording
      • Capturing or recording fails. How to operate?
    • Network
      • Why cannot the hot spot be found?
    • Device Recognition
      • Why cannot the computer identify the device?
  • FAQ of Thermal Telescope
    • Image
      • Why is there no image for CVBS output?
      • Why is there no image when the device is switched on?
      • Why is the crosshair or image fuzzy?
    • Network
      • Why cannot the Wi-Fi be found?
    • GPS
      • Why is there no GPS signal?
      • Why cannot the device be identified by the computer?
    • Others
      • Why is the OLED display dark?
  • FAQ of Driving Assistance System
    • Image
      • Why is there no image?
      • The image is fuzzy. How to adjust it?
    • Others
      • There is mist or ice on the lens. How to deal with it?
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