What should I do if the device is abnormal (e.g., image freeze)?
en-US
Home
Legal Information
Preface
Overview
Target User
FAQ of Fixed Camera
Power
How to select the power supply?
What happens if the power supply is insufficient?
Image
The image is not clear. How to adjust it?
Why is the image fuzzy?
Why is there horizontal stripe on the image?
Why is there vertical stripe on the image?
FAQ of PTZ Camera
Reboot
Why does the device fail to start up, or reboot repeatedly?
Why does the device constantly power off when you pan/tilt the device or call a preset?
Why does the device reboot or reboot repeatedly after the IR is enabled?
Image
Why is the image fuzzy?
Why does the live view fail?
Focus fails when I test the device in indoor environment. What should I do?
PTZ Control
Why cannot I adjust the PT function of device, but the zoom function can be configured?
Why cannot I adjust the PTZ function of device?
Video and Audio
Why is there no voice in live view?
Why is the downloaded video or audio playing abnormally?
Why is there no voice after connecting the speaker?
Storage
Why cannot the memory card be recognized?
Why can only 32 GB of the memory card be recognized after inserted into computer?
Network
How to access to IE LAN?
Upgrade
Why does the device fail to upgrade?
FAQ of Thermal Camera Module
Image
Why is there no image for CVBS output after the device is charged?
Installation
Why cannot the lens be mounted on the device?
The lens shakes after installation. How to adjust it?
Upgrade
How to upgrade device?
Connection
Why cannot the thermal camera module tool connect with the device?
FAQ of Thermographic Handheld Camera
Power
Why cannot the device be charged?
Capture and Recording
Capturing or recording fails. How to operate?
Image
The image is fuzzy. How to adjust it?
Others
What should I do if the device is abnormal (e.g., image freeze)?
FAQ of Thermographic Automation Camera
Interface Integration
How to integrate SDK?
Parameter Settings
What’s the meaning of distance in the parameters of temperature measurement?
Will the distance value affect the temperature accuracy when two targets are in the same scene and keep the same distance?
FAQ of Handheld Camera
Power Indicator
Why is the charging indicator flashing abnormally?
Why is the power indicator off when the device is switched on?
Image
Why is there no image after switching on device?
The image is fuzzy. How to adjust it?
There is dead pixel or noise on the image. How to adjust it?
Why is there no image after the BNC port is connected to monitor?
Capture and Recording
Capturing or recording fails. How to operate?
Network
Why cannot the hot spot be found?
Device Recognition
Why cannot the computer identify the device?
FAQ of Thermal Telescope
Image
Why is there no image for CVBS output?
Why is there no image when the device is switched on?
Why is the crosshair or image fuzzy?
Network
Why cannot the Wi-Fi be found?
GPS
Why is there no GPS signal?
Why cannot the device be identified by the computer?
Others
Why is the OLED display dark?
FAQ of Driving Assistance System
Image
Why is there no image?
The image is fuzzy. How to adjust it?
Others
There is mist or ice on the lens. How to deal with it?
FAQ of Thermal Camera
Search
Legal Information
Preface
Overview
Target User
FAQ of Fixed Camera
Power
How to select the power supply?
What happens if the power supply is insufficient?
Image
The image is not clear. How to adjust it?
Why is the image fuzzy?
Why is there horizontal stripe on the image?
Why is there vertical stripe on the image?
FAQ of PTZ Camera
Reboot
Why does the device fail to start up, or reboot repeatedly?
Why does the device constantly power off when you pan/tilt the device or call a preset?
Why does the device reboot or reboot repeatedly after the IR is enabled?
Image
Why is the image fuzzy?
Why does the live view fail?
Focus fails when I test the device in indoor environment. What should I do?
PTZ Control
Why cannot I adjust the PT function of device, but the zoom function can be configured?
Why cannot I adjust the PTZ function of device?
Video and Audio
Why is there no voice in live view?
Why is the downloaded video or audio playing abnormally?
Why is there no voice after connecting the speaker?
Storage
Why cannot the memory card be recognized?
Why can only 32 GB of the memory card be recognized after inserted into computer?
Network
How to access to IE LAN?
Upgrade
Why does the device fail to upgrade?
FAQ of Thermal Camera Module
Image
Why is there no image for CVBS output after the device is charged?
Installation
Why cannot the lens be mounted on the device?
The lens shakes after installation. How to adjust it?
Upgrade
How to upgrade device?
Connection
Why cannot the thermal camera module tool connect with the device?
FAQ of Thermographic Handheld Camera
Power
Why cannot the device be charged?
Capture and Recording
Capturing or recording fails. How to operate?
Image
The image is fuzzy. How to adjust it?
Others
What should I do if the device is abnormal (e.g., image freeze)?
FAQ of Thermographic Automation Camera
Interface Integration
How to integrate SDK?
Parameter Settings
What’s the meaning of distance in the parameters of temperature measurement?
Will the distance value affect the temperature accuracy when two targets are in the same scene and keep the same distance?
FAQ of Handheld Camera
Power Indicator
Why is the charging indicator flashing abnormally?
Why is the power indicator off when the device is switched on?
Image
Why is there no image after switching on device?
The image is fuzzy. How to adjust it?
There is dead pixel or noise on the image. How to adjust it?
Why is there no image after the BNC port is connected to monitor?
Capture and Recording
Capturing or recording fails. How to operate?
Network
Why cannot the hot spot be found?
Device Recognition
Why cannot the computer identify the device?
FAQ of Thermal Telescope
Image
Why is there no image for CVBS output?
Why is there no image when the device is switched on?
Why is the crosshair or image fuzzy?
Network
Why cannot the Wi-Fi be found?
GPS
Why is there no GPS signal?
Why cannot the device be identified by the computer?
Others
Why is the OLED display dark?
FAQ of Driving Assistance System
Image
Why is there no image?
The image is fuzzy. How to adjust it?
Others
There is mist or ice on the lens. How to deal with it?
What should I do if the device is abnormal (e.g., image freeze)?
Question
What should I do if the device is abnormal (e.g., image freeze)?
Answer
Reboot the device.
FAQ of Thermographic Handheld Camera
Power
Capture and Recording
Image
Others
What should I do if the device is abnormal (e.g., image freeze)?