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Hik-Connect for Teams Services: Provide VSaaS Solution for Enterprise Customers

Hik-Connect for Teams (HCT) services are offered by the HCT Portal and Mobile Client, which provide a Video Security as a Service (VSaaS) solution for enterprise users.

Note

The availability of HCT services varies depending on the country/region.

What to Offer to Your Customers & Core Benefits for You

For What Kind of Customers

Enterprise users, also for chain stores, offices, communities, etc.

What You Can Offer to Customers

You can help enterprise customers install, set up, and hand over a system using Hik-Partner Pro to provide services like person and permission management, video security, access control, attendance check, and device maintenance.

Note

Except for basic features, customers can only pay for the services they need.

  • Basic features for HCT systems:

    • Unlimited channels and devices.

    • Access via HCT Portal and Mobile Client.

    • Enterprise-level management, multi-location management.

    • Multi-account management (unlimited user), multi-level permissions for different user roles.

    • Maintenance and OpenAPI.

  • Video management: Live view, playback, 3 auxiliary screens, intelligent video search, video clip & alarm information archiving to cloud storage, etc.

  • Access control & attendance:

    • Remote door control, personnel management, access level management, temporary pass assignment, entry or exit logs with detailed info, event management, etc.

    • Timetable, schedule, and shift settings. Diverse attendance reports. Mobile attendance for clocking.

  • Intrusion: Support alarm devices. Arming, disarming, alarm handling, linkage between alarms and videos, etc.

  • Intercom: Remote video intercom, building/room/resident management, and temporary pass.

  • Analysis report: Support people counting and heat maps.

  • On-board monitoring: Real-time monitoring, GPS location, and playback of on-board devices, alarms on drivers' behaviors, driving reports, etc.

  • ANPR: License plate management, vehicle allowlists, passing vehicle records, barrier gate control, etc.

  • Health monitoring: Device health monitoring overview and scheduled health check report delivery.

Core Benefits for You (Installers, Service Providers, etc.)

  • Cloud-based, easy deployment: Simplify the installation process with Hik-Partner Pro. No more complex server deployment, public IP, domain, or VPN requirements.

  • Unlock profitable opportunities: Expand your business, generate continuing revenue for you via multiple subscription service options, including cloud-based VMS, access control & attendance, intercom, and cloud storage solutions.

Overall Instructions for Service Providers to Provide HCT Services

Role / Platform

Description

Related Topics

Service Providers (Installers, etc.) on Hik-Partner Pro

1. Create a team site and select desired services.

Step 1: Create an HCT System (Team Site) and Select Desired Services

2. Add devices to the team site.

Step 2: Add Devices to Team Site

3. Activate the service, configure users, devices & scenarios for the site, and hand over the team site to customers.

4. Manage services and access the system to help customers maintain the services.

Customers (i.e., Enterprise Users) on Hik-Connect for Teams

  1. Receive an email after the installer hands over the site, which contains a login link.

  2. Log in to the HCT system and accept the devices.

  3. Use the services in HCT.
Figure 1 How an HCT System Is Created on Hik-Partner Pro and Handed Over

Step 1: Create an HCT System (Team Site) and Select Desired Services

Add a Team Site Using the Portal

  1. Go to Site & Device > Customer Site.

  2. Switch to Site Mode.

  3. Click Add New Site.

  4. Set the site name and time zone.

  5. Click More to set more information such as the scene and site address.

  6. Select Team as the site type.

  7. Select desired services to activate for your customer.

    Note

    For some services, Hik-Partner Pro offers both the capacity-umlimited trial for some time period and the free lifetime capacity. Details vary depending on the country/region.

  8. Click OK.

Add New Team Site Using the Portal

Create a Team Site Using the Mobile Client

  1. Go to Site.

  2. Tap Add Site.

  3. Set the site name and time zone.

  4. Tap Unfold to set more information such as the scene and site address.

  5. Select Team as the site type.

  6. Select desired services to activate for your customer.

    Note

    For some services, Hik-Partner Pro offers both the capacity-umlimited trial for some time period and the free lifetime capacity. Details vary depending on the country/region.

  7. Tap OK.

Add Team Site Using the Mobile Client

Step 2: Add Devices to Team Site

After you create a team site, you will immediately enter the Add Device process. Or you can add devices later. The team sites only supports adding device by scanning QR codes, by entering the serial numbers, and via the LAN (the SADP tool). For detailed instructions, refer to Quick Start Guide: Add Devices to Hik-Partner Pro for Remote Maintenance.

Step 3: Get HCT Packages

You can purchase the health monitoring packages online in the Service Market in Hik-Partner Pro, or purchase a service key from the local distributor first and then activate by the service key to get the purchased service packages.

Note

The supported purchase methods vary depending on your country/region. Contact the local distributor for details.

Purchase Online Using the Portal

  1. Go to Site & Device > Service Market.

  2. In the Hik-Connect for Teams Service area, click Online Purchase to enter the Purchase Hik-Connect for Teams Service Package page.

  3. Set the package quantity of the services your customer needs.

    Video Management Service Package

    One monthly/annual package for one channel. You can select whether to include the cloud storage service.

    On-Board Monitoring Service Package

    One monthly/annual package for one vehicle.

    Intrusion Service Package

    One monthly/annual package for one alarm device.

    Access Control & Attendance Service Package

    One lifetime/annual package for 1/5/10 doors.

    Video Intercom Service

    One annual package for one room.

    Health Monitoring Service Package

    One monthly/annual package for one device.

    Note

    You can also activate the health monitoring service for devices on team sites using the health monitoring packages for personal sites.

  4. Enter the distributor invitation code and the code from Hikvision sales.

    Note

    By entering the codes when you purchase services online, you may get some discounts and the distributor/reseller can earn some rebates. For details, refer to How to Earn Commissions as a Distributor/Reseller.

  5. Enter your VAT number. The VAT number will be displayed in the payment receipt.

  6. Select Credit/Debit Cards as the payment method.

  7. Click Checkout to enter the payment page and finish the payment.

Get Packages by Service Key Using the Portal

  1. Contact your local distributor and purchase a service key from them.

  2. Go to Site & Device > Service Market.

  3. In the Hik-Connect for Teams Service area, click Activate by Service Key.

  4. In the Service Key field, enter the service key.

  5. Click OK.

Get Packages by Service Key Using the Mobile Client

  1. Contact your local distributor and purchase a service key from them.

  2. Go to Me > Service Market.

  3. In the Hik-Connect for Teams Service area, tap Activate by Service Key.

  4. In the Service Key field, enter the service key.

  5. Tap OK.

Step 4: Activate/Renew HCT Services

HCT services activation or renewal via the Hik-Partner Pro means to only expand the service capacities for customer's HCT system. Customers need to choose which resources to utilize the capacities on their HCT Portal or Mobile Client.

Activate/Renew HCT Services Using the Portal

  1. Go to Site & Device > Customer Site, and click a team site to enter the site details page.

  2. Click the service you are to activate/renew, and click Expand or click Activate first and then Expand.

  3. Set the quantity and (if any) service duration.

  4. Click Confirm to complete, or Purchase and Activate if remaining packages are insufficient.

Activate/Renew HCT Services Using the Mobile Client

  1. Go to Site, and tap a team site to enter the site details page.

  2. Tap the service you are to activate/renew, and tap Activate and Expand or tap Activate first and then Activate and Expand.

  3. Set the quantity and (if any) service duration.

  4. Tap Confirm to complete, or Purchase and Activate if remaining packages are insufficient.

Step 5: Hand Over a Team Site

Hand Over a Team Site Using the Portal

  1. Go to Site & Device > Customer Site, and switch to Site Mode.

  2. To complete more configurations (users, devices and scenarios settings) before the handover, click Enter Hik-Connect for Teams to enter the HCT system of your customer.

  3. Find the team site, and click in the Operation column, or click the team site to enter its details page and click Hand Over by Transferring.

  4. Check and make adjustments to the handover list: the activated services and their capacities, added devices, completed configurations, and the permissions you are to apply for from the customer.

    Note

    • With the service management permission, you can activate, renew, and manage HCT services for this team site via Hik-Partner Pro.

    • With the system access permission, you can access the HCT system remotely to help add, maintain, and configure devices.

  5. Click Hand Over.

  6. Select Email or Phone Number, and set customer information for handover.

  7. Click Confirm. Your customer will receive the handover request via email or SMS.

Hand Over Team Site Using the Portal

Hand Over a Team Site Using the Mobile Client

  1. Tap Site.

  2. Find and tap the team site to enter its details page, and tap Hand Over Site.

  3. Check and make adjustments to the handover list: the activated services and their capacities, added devices, completed configurations, and the permissions you are to apply for from the customer.

    Note

    • With the service management permission, you can activate, renew, and manage HCT services for this team site via Hik-Partner Pro.

    • With the system access permission, you can access the HCT system remotely to help add, maintain, and configure devices.

  4. Tap Hand Over Site.

  5. Select Email or Phone Number, and set customer information for handover.

  6. Tap Confirm. Your customer will receive the handover request via email or SMS.

Hand Over Team Site Using the Mobile Client

Step 6: Manage Devices, Services & Users for a Team Site

Before you hand over the team site, or after you hand it over and if you are granted the service management permission and the system access permission by your customer, you can help manage devices, services and users for their team site.

Installer's Permission

With the Permission, Installers Can

Instructions

Service Management Permission

View service package information of the system, including activated service types, activated service quantities, expiry times, and used service quantities.

Enter a team site's details page to view its service details:

  • Portal: Click Site & Device > Customer Site, and click the team site.

  • App: Tap Site, and tap the team site.

Activate services, renew the activated services, and expand the service capacity for the system.

Step 4: Activate/Renew HCT Services

System Access Permission

  • View device information of the system, including the number of devices, device names, device serial numbers, and models.

  • Add devices to the system.

  • View live videos of cameras and perform PTZ controls (such as setting and calling presets and auto-switches).

  • Play recorded video clips.

  • Configure devices remotely.

  • Add, delete, edit and view user accounts on the remote configuration page of the device (with administrator password authenticated).

Enter a team site's details page to add and configure devices:

  • Portal: Click Site & Device > Customer Site, and click the team site.

  • App: Tap Site, and tap the team site.

Access the system remotely as an administrator.

All device configuration and operation permissions, and all system configuration and management permissions.

Portal:

  1. Click Site & Device > Customer Site, and click the team site.

  2. Click Enter Hik-Connect for Teams to enter the customer's HCT system.

Step 7: Manage HCT Services for All Team Sites

Manage HCT Services for All Team Sites Using the Portal

Go to Site & Device > Service > My Service > Hik-Connect for Teams Service.

Figure 6 Manage Your HCT Services
Table 1 Available Features

Area

Operation

Description

1

Check Remaining Packages & Purchase More

You can check the number of used and remaining packages for each service.

If needed, click Online Purchase or Activate by Service Key to get more packages.

2

View Overall Package Expiration Status

You can view the overall number of services that are going to expire within 30 days and those that have already expired. Click to view details of these services in the list below.

3

Activate Service

Click in the Operation column to activate the service for the corresponding HCT team site.

Manage HCT Services for All Team Sites Using the Mobile Client

Tap Me at the bottom right, tap My Service, and tap Detail in the Hik-Connect for Teams Service section.

You can check the number of used and remaining packages for each service.

Figure 7 My Service: HCT Service
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On This Page
  • What to Offer to Your Customers & Core Benefits for You
  • Overall Instructions for Service Providers to Provide HCT Services
  • Step 1: Create an HCT System (Team Site) and Select Desired Services
  • Add a Team Site Using the Portal
  • Create a Team Site Using the Mobile Client
  • Step 2: Add Devices to Team Site
  • Step 3: Get HCT Packages
  • Purchase Online Using the Portal
  • Get Packages by Service Key Using the Portal
  • Get Packages by Service Key Using the Mobile Client
  • Step 4: Activate/Renew HCT Services
  • Activate/Renew HCT Services Using the Portal
  • Activate/Renew HCT Services Using the Mobile Client
  • Step 5: Hand Over a Team Site
  • Hand Over a Team Site Using the Portal
  • Hand Over a Team Site Using the Mobile Client
  • Step 6: Manage Devices, Services & Users for a Team Site
  • Step 7: Manage HCT Services for All Team Sites
  • Manage HCT Services for All Team Sites Using the Portal
  • Manage HCT Services for All Team Sites Using the Mobile Client