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Quick Start Guide: Add Devices to Hik-Partner Pro for Remote Maintenance

Quick Start Guide: Add Devices to Hik-Partner Pro for Remote Maintenance

You can select an adding method according to your needs and the device types. Hik-Partner Pro accesses devices by two modes: Hik-Connect (P2P) and Device IP Address / Domain Name, providing different capabilities.

Device Access Mode

Table 1 Device Access Mode
Device Access Mode	Device Adding Method	Description of Access Mode
Hik-Connect (P2P)	Scan for Devices on LAN Scan for	Full access to features based on the Hik-Connect service, such as remote configuration, health monitoring, etc. Securer data communication (between the platform and devices).
	Enter Serial Number
	Scan Device QR Code
	Synchronize Devices from Hik-Connect
IP Address / Domain Name	Add a Single Device: Enter IP Address / Domain	Faster data communications. No access to the features based on the Hik-Connect service.
IP Address / Domain Name	Add Devices in a Batch: Import IP Addresses / Domains

Device Adding Methods Supported by Different Device Types

Table 2 Device Adding Methods
Adding Method / Device Type	Encoding Devices	Security Control Panels	Access Control Devices	Video Intercom Devices	Network Devices	Radars	Audio	Doorbells
Add by IP Address or Domain Name	√	×	×	×	×	×	×	×
Add by Scanning QR Code	√	√	√	√	√	√	√	√
Add by Entering Serial No.	√	√	√	√	√	√	√	√
Add Devices on LAN (via SADP Tool)	√	×	√	√	√	√	√	×
Add Devices After Batch Configuring Them on LAN (via On-Site Config)	√	×	×	×	×	×	×	×
Synchronize Devices with Hik-Connect Account	√	√	√	√	√	√	√	√

Detailed Instructions for Device Adding

Select one of the following ways to enter the Add Device page.

For Portal:

Click Site & Device > Customer Site to enter the Customer Site page.

Figure 1 Add Devices on Portal
For the Mobile Client:

Figure 2 Add Devices on Mobile Client

Before you begin:

Make sure the devices you are going to use are correctly installed and connected to the network as specified by the manufacturers.
Make sure the device has been activated and connected to Hik-Connect service.

Table 3 Methods of Adding Devices
Adding Methods	Application Scenario
Add by IP Address or Domain Name	You can use the method if you know the IP address or domain name of a device. Only encoding devices mapped in WAN support this function. When you need to share devices via QR code. Ask your customers to download or update the Hik-Connect Mobile Client (V 4.15.0 or later), so you can share the device by sending the QR code generated after the device setup or the download link shown in the banner on the Home page to them. Devices added in this mode do NOT support the device handover process. If you need to hand over a device, please add detected LAN devices or add devices by entering serial No.
Add by Scanning QR Code (Only Mobile Client)	You can add a device to a site by scanning the QR code on the device, or add multiple devices to a site by scanning the QR code generated by iVMS-4200 or iVMS-4500.
Add by Entering Serial No.	If a device is connected to Hik-Connect service, you can manually add it to a site by entering the device serial number and device verification code. Enter the device serial number and device verification code. Note The device serial number and the default device verification code are usually on the device label. If no device verification code found, enter the verification code you created when enabling Hik-Connect service. Upgrade the device firmware version, or some functions (including health monitoring, linkage, and remote configuration) cannot be used if the device is not compatible with the Hik-Partner Pro.
Add Devices After Batch Configuring Them on LAN (via On-Site Config)	After the devices on LAN are batch configured, select the device(s) to be added, and add the device(s) to an existing or a new site.
Synchronize Devices with Hik-Connect Account	In the following two cases, you need to synchronize devices in the Hik-Connect account with devices in the Hik-Partner Pro account. Before using Hik-Partner Pro, you managed the devices for the customer by the Hik-Connect Mobile Client after the customer shares her/his devices to your Hik-Connect account. Before using Hik-Partner Pro, you already have a Hik-Connect account and have added device(s) to it. Log in to Hik-Connect by entering your account or by scanning QR code. Select the devices for synchronization. Set the site information in Hik-Partner Pro for your devices to be synchronized. Set the site information in Hik-Partner Pro and set the device permission for the devices shared to you. (Optional) Set the time zone of the devices if needed. Start device synchronization.
Add Devices to Hik-Partner Pro or Hik-Connect Using the SADP Tool	Tap Add in the Site & Device area on the Home page. Tap SADP. Tap Activate to activate and initialize the devices to be added if they are not activated. Tap Complete to enter the Add to Hik-Partner Pro page. If you do not select a site in Step 1, you can tap Existing Site to select an existing site to add the devices to, otherwise, the devices will be added to an automatically-created new site. Tap Add to Hik-Connect to switch to the page for adding devices to Hik-Connect. Select the devices to be added and tap OK. Scan the device QR codes with your Hik-Connect Mobile Client to finish the device adding.

On This Page

Device Access Mode
Device Adding Methods Supported by Different Device Types
Detailed Instructions for Device Adding