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Health Monitoring Service: Better Maintenance for Your Customers

Note

For the United Kingdom and Ireland, the health monitoring service is replaced by Remote Maintenance Pro Service: Better Maintenance for Your Customers.

Pain Points and What Customers Want From Installers

Pain Points of Customers & Installers

What Customers Want from Installers

Customers:

  • Do not know if the devices need any maintenance.

  • Do not know if any exceptions occur.

  • Lack of professional device maintenance.

Installers:

  • On-site visit is time consuming, laborious, and with high travel & operational costs.

  • Cannot spot device exceptions promptly.

  • They want the installers to spot device exceptions as quickly as possible.

  • They want the installers to handle the exceptions as quickly as possible, anytime and anywhere.

What You Can Sell & Offer to Your Customers

Hik-Partner Pro offers a free package containing a suite of features such as device online/offline status. In some cases, these free features are insufficient for you to satisfy higher level needs of your customers. Compared with the free package, the health monitoring package offers much more as follows.

Table 1 Free Package VS Health Monitoring Package

Functionality

Free Package

Health Monitoring Package

Site and Customer Management

Supported

Supported

Site Map

Supported

Supported

Add Devices to Hik-Partner Pro

Supported

Capacity: 1024 Devices

Supported

Capacity: Unlimited Devices

On-Site Config

Supported

Supported

On-Site Batch Upgrade

Supported

Supported

Device Status

Supported

Supported

Batch Arm and Disarm Alarm Devices

Supported

Supported

Employee Account

Supported

Unlimited Number of Employee Accounts

Employee accounts with permission to manage devices shall be purchased additionally.

Supported

Unlimited Number of Employee Accounts

Employee accounts with permission to manage devices shall be purchased additionally.

Maintenance Quotation

Supported

Capacity: 3 Maintenance Quotations

Supported

Capacity: Unlimited Maintenance Quotations

Remote Configuration

Supported

Supported

Remote Live View, Playback, and Video Download

Supported

Supported

Remote Device Upgrade

Supported

Supported

Remote Batch Upgrade

Supported

Supported

Real-Time Health Monitoring

NOT Supported

Supported

Device Exception Notification

NOT Supported

Supported

Exception Handling

NOT Supported

Supported

Scheduled Health Check Reports

NOT Supported

Supported

Linkage Rule

NOT Supported

Supported

Step 1: Get Health Monitoring Packages

You can purchase the health monitoring packages online in the Service Market in Hik-Partner Pro, or purchase a service key from the local distributor first and then activate by the service key to get the purchased service packages.

Note

The supported purchase methods vary depending on your country/region. Contact the local distributor for details.

Purchase Online Using the Portal

  1. Go to Site & Device > Service Market.

  2. In the Health Monitoring Package area, click Online Purchase to enter the Purchase Health Monitoring Package page.

  3. Select the package based on the number of devices requiring proactive health monitoring, and click Purchase.

    Premium Package

    Health monitoring up to 50 devices.

    Professional Package

    Health monitoring up to 200 devices.

    Expert Package

    Health monitoring up to 500 devices.

    Custom

    If you need health monitoring for more devices, click Contact Us, and contact our sales representatives to customize the package.

  4. Select the effective duration.

  5. Enter the distributor invitation code and the code from Hikvision sales.

    Note

    By entering the codes when you purchase services online, you may get some discounts and the distributor/reseller can earn some rebates. For details, refer to How to Earn Commissions as a Distributor/Reseller.

  6. Enter your VAT number. The VAT number will be displayed in the payment receipt.

  7. Select Credit/Debit Cards as the payment method.

  8. Click Checkout to enter the payment page and finish the payment.

Purchase Online Using the Mobile Client

  1. Go to Me > Service Market.

  2. In the Health Monitoring Service area, tap Buy Now.

  3. Select the package based on the number of devices requiring proactive health monitoring, and tap Purchase.

    Premium Package

    Health monitoring up to 50 devices.

    Professional Package

    Health monitoring up to 200 devices.

    Expert Package

    Health monitoring up to 500 devices.

    Custom

    If you need health monitoring for more devices, click Contact Us, and contact our sales representatives to customize the package.

  4. Select the effective duration.

  5. Enter the distributor invitation code and the code from Hikvision sales.

    Note

    By entering the codes when you purchase services online, you may get some discounts and the distributor/reseller can earn some rebates. For details, refer to How to Earn Commissions as a Distributor/Reseller.

  6. Tap Payment Agreement at the bottom to read the agreement and check Before paying, please agree to Payment Agreement if you agree with the terms.

  7. Tap Checkout to enter the payment page and finish the payment.

Get Packages by Service Key Using the Portal

  1. Contact your local distributor and purchase a service key from them.

  2. Go to Site & Device > Service Market.

  3. In the Health Monitoring Package area, click Activate by Service Key.

  4. In the Service Key field, enter the service key.

  5. Click OK.

Get Packages by Service Key Using the Mobile Client

  1. Contact your local distributor and purchase a service key from them.

  2. Go to Me > Service Market.

  3. In the Health Monitoring Service area, tap Activate by Service Key.

  4. In the Service Key field, enter the service key.

  5. Tap OK.

Step 2: Activate Health Monitoring Service for Customers' Devices

After you get the health monitoring package, you can activate the health monitoring service for any types of devices, as long as the number of devices is within your current package's limit. Once the service is activated, features such as device health monitoring and device exception notifications will be available for these devices.

Activate the Service for Devices Using the Portal

Choose one of the following ways to activate the health monitoring service for the devices.

  • Go to Site & Device > Service > My Service > Health Monitoring Service. Toggle on the switch in the Operation column to activate for one device, or select multiple devices and click Batch Activate Health Monitoring Service for Devices.

  • Go to Site & Device > Customer Site, find the device, hover the cursor onto on the device card, and then click Activate Service.

  • When you add devices successfully, on the adding result page, click Activate Service.

Note

  • If the firmware version of a device is obsolete, or its device type cannot be recognized by Hik-Partner Pro, activating health monitoring service for the device is not supported.

  • If the number of devices with activated health monitoring service reached the package's limit, you can click Upgrade Service to upgrade to a package of higher device capacity.

Activate the Service for Devices Using the Mobile Client

Choose one of the following ways to activate the health monitoring service for the devices.

  • Go to Me > My Service, and tap Detail in the Health Monitoring section. Tap Activate Service, and select devices to activate the service.

  • Tap Site, tap a site, tap a device, and tap Health Monitoring Service to activate the service for it.

  • When you add devices successfully, on the adding result page, tap Activate Service.

Note

  • If the firmware version of a device is obsolete, or its device type cannot be recognized by Hik-Partner Pro, activating health monitoring service for the device is not supported.

  • If the number of devices with activated health monitoring service reached the package's limit, you can tap Upgrade Service to upgrade to a package of higher device capacity.

Step 3: Manage Health Monitoring Packages

Manage Health Monitoring Service Using the Portal

Go to Site & Device > Service > My Service > Health Monitoring Service.

Package

On this page, you can manage your premium, professional, and expert packages.

Figure 1 Manage Your Health Monitoring Service (Package)
Table 2 Available Operations

Area No.

Operation

Description

1

View Remaining Packages & Purchase More

You can check the current number of devices for which the health monitoring service is activated, and the remaining number of devices for which the service can still be activated.

Click Activate by Service Key or Online Purchase to get more packages.

2

Activate Service

Toggle on the switch in the Operation column to activate the service for the device. Or select multiple devices, and then click Batch Activate Health Monitoring Service for Devices.

Inventory

On this page, you can manage your remaining all-type device monthly/annual packages, and network camera monthly/annual packages. If you do not have these remaining packages, this page will not be available to you.

Figure 2 Manage Your Health Monitoring Service
Table 3 Available Features

Area No.

Operation

Description

1

View Remaining Packages & Purchase More

View the used number and remaining numbers of each type of heath monitoring packages.

Click Activate by Service Key to get more all-type device monthly/annual packages, and network camera monthly/annual packages.

2

View Expiration and Auto Renewal Information

View numbers of devices whose services are expiring in 30 days, expired, and with enabled auto renewal.

3

Activate Service

Click Activate Health Monitoring Service to activate the service for selected devices.

3

Renew Service

Select devices and then click Batch Renew, or click in the Operation column.

3

Transfer Service

Click in the Operation column to transfer the remaining service time from the current device to another.

3

Enable Service Auto Renewal

Click in the Operation column, switch on Auto Renewal, and then select a type of service packages for auto renewing the service.

Manage Health Monitoring Service Using the Mobile Client

Tap Me at the bottom right, tap My Service, and tap Detail in the Health Monitoring Service section.

Figure 3 My Service: Health Monitoring Service
Table 4 Available Operations

Area No.

Operation

Description

1

View Remaining Packages & Purchase More

Check the usage details of your health monitoring packages.

Tap Activate by Service Key or Buy Now to get more packages.

2

View Expiration and Auto Renewal Information

View numbers of devices whose services are expiring in 30 days, expired, and with enabled auto renewal.

3

Activate Service

Tap Activate Service, and select multiple devices to activate.

3

Renew Service

Tap Batch Renew, and select devices to renew. Or tap on the device card.

3

Transfer Service

Tap on the device card to transfer the remaining service time from the current device to another.

3

Enable Service Auto Renewal

Tap on the device card, and select a type of service packages for auto renewing the health monitoring service.
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On This Page
  • Pain Points and What Customers Want From Installers
  • What You Can Sell & Offer to Your Customers
  • Step 1: Get Health Monitoring Packages
  • Purchase Online Using the Portal
  • Purchase Online Using the Mobile Client
  • Get Packages by Service Key Using the Portal
  • Get Packages by Service Key Using the Mobile Client
  • Step 2: Activate Health Monitoring Service for Customers' Devices
  • Activate the Service for Devices Using the Portal
  • Activate the Service for Devices Using the Mobile Client
  • Step 3: Manage Health Monitoring Packages
  • Manage Health Monitoring Service Using the Portal
  • Manage Health Monitoring Service Using the Mobile Client