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SIM Data Service: Connect Devices to 4G Network

Pain Points and What Customers Want From Installers

Pain Points of Customers

What Customers Want from Installers

  • Remote or hard-to reach areas where traditional networks may fail.

  • Network downtime such as a primary network failure.

  • Reliable and secure connectivity anytime and anywhere.

  • Data plans easy to purchase and manage.

  • Help manage multiple SIM cards.

What You Can Sell & Offer to Your Customers

  • Clear Service Plan and Easy to Purchase: Hik-Partner Pro saves you the hassle of going to stores in person to purchase data plans. You can get service packages directly online. Data plans offered by Hik-Partner Pro are no-contract and data-only, which can be canceled at any time.

  • A Wide Variety of Options: You can choose from monthly packages that contain different amount of data to suit your customers' needs.

  • Multi-Carrier IoT Connectivity: The SIM cards support extensive connections to multiple carriers, and support switching among carriers for optimal signal strength.

  • Simple to Manage: You can manage the service packages and data usage details of all your SIM cards on the Portal, and receive reminders promptly when data is about to run out or expire.

  • Data Security: Data privacy protection for ensuring data security for your customers.

Step 1: Get SIM Card and Set APN on Devices

To use the data service on a device, you need a SIM card and set the APN on the device.

  1. Get a SIM card from your distributor. Some devices themselves include SIM cards already.

  2. Open the device's back cover, and insert the SIM card into the device's slot.

    Note

    The slot's position may vary depending on the specific model.

  3. Set the APN according to the first 6 digits of the SIM card number.

    Note

    On some devices, APN is automatically set when you insert a SIM card into the device.

    • For wireless security control panels:

      On the device configuration page, go to Configuration > Network Settings > Cellular Data Network > Network Parameters, enter the APN.

    • For 4G cameras:

      On the device configuration page, go to Configuration > Network Settings > Wireless Dial Settings > Private Network, enter the APN.

    First 6 Digits of Card No.

    APN

    890010

    data.apn.name

    891039

    data.apn.name

    893204

    bicsapn

    898830

    super

Step 2: Get SIM Data Service Packages

You can purchase the SIM data service packages online in the Service Market in Hik-Partner Pro, or purchase a service key from the local distributor first and then activate by the service key to get the purchased service packages.

Note

The supported purchase methods vary depending on your country/region. Contact the local distributor for details.

Purchase Online Using the Portal

  1. Go to Site & Device > Service Market.

  2. In the SIM Data Service area, click Online Purchase to enter the Purchase SIM Data Service Package page.

  3. Select the package based on the data amount and SMS allowance and set the quantity of packages to purchase.

    Note

    Packages that contain SMS allowance are exclusive to SIM cards of which the card numbers starting with 898830.

  4. Enter the distributor invitation code and the code from Hikvision sales.

    Note

    By entering the codes when you purchase services online, you may get some discounts and the distributor/reseller can earn some rebates. For details, refer to How to Earn Commissions as a Distributor/Reseller.

  5. Enter your VAT number. The VAT number will be displayed in the payment receipt.

  6. Select Credit/Debit Cards as the payment method.

  7. Click Checkout to enter the payment page and finish the payment.

Get Packages by Service Key Using the Portal

  1. Contact your local distributor and purchase a service key from them.

  2. Go to Site & Device > Service Market.

  3. In the SIM Data Service area, click Activate by Service Key.

  4. In the Service Key field, enter the service key.

  5. Click OK.

Step 3: Activate SIM Data Service for SIM Card

Activate the Service for SIM Card Using the Portal

  1. Add the SIM card to Hik-Partner Pro by one of the following ways.

    Method

    Steps

    Auto Add SIM Card

    This method is only applicable to SIM cards inserted in devices which are already added to the site.

    1. Go to Site & Device > Customer Site.

    2. Click the site.

    3. Click SIM Data Service > Auto Add SIM Card.

    4. Wait for cards to be auto added to the site. Click OK.

    Add SIM Card Manually

    Enter the card No. to add SIM cards one by one.

    To add a SIM card to Hik-Partner Pro:

    1. Go to Site & Device > SIM Card.

    2. Click Add SIM Card Manually.

    3. Enter the card number.

    4. Click Confirm.

    To add a SIM card to a specific site on Hik-Partner Pro:

    1. Go to Site & Device > Customer Site.

    2. Click the site.

    3. Click SIM Data Service > Add SIM Card Manually.

    4. Enter the card number.

    5. Click Confirm.

  2. Turn on Activate.

  3. Select a type of service package.

  4. Turn on Auto Renewal.

  5. Click Confirm.

Step 4: Manage SIM Cards and SIM Data Service Packages

Manage SIM Data Cards Using the Portal

Go to Site & Device > SIM Card.

Figure 1 SIM Card Management
Table 1 Available Operations

Area No.

Operation

Description

1

View SIM Card Status

View the number of SIM cards with active/expired data service.

1

Add SIM Card Manually

Add a SIM card by entering the SIM card number.

2

View SIM Card Details

View remaining data, expiry time, signal strength, etc.

2

Activate/Renew Service

Turn on Activate or click Renew to activate/renew the SIM data service for the card.

2

Suspend/Resume SIM Card

Click Suspend/Resume to suspend/resume the data service for the SIM card.

2

Enable Service Auto Renewal

Click > Auto Renewal.

2

Check Usage Details

Click > Details to view data usage details in the last 30 days.

Manage SIM Data Service Packages Using the Portal

Go to Site & Device > Service > My Service > SIM Data Service.

Figure 2 Manage Your SIM Data Service Packages
Table 2 Available Operations

Area No.

Operation

Description

1

View Remaining Packages & Purchase More

View the used number and remaining numbers of each type of packages.

Click Activate by Service Key or Online Purchase to get more packages.

2

View Data Balance

View the remaining data of each SIM card.

2

Renew Service

Click in the Operation column. You can choose to enable Auto Renewal.

2

Check Usage Details

Click in the Operation column to data usage details in the last 30 days.
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On This Page
  • Pain Points and What Customers Want From Installers
  • What You Can Sell & Offer to Your Customers
  • Step 1: Get SIM Card and Set APN on Devices
  • Step 2: Get SIM Data Service Packages
  • Purchase Online Using the Portal
  • Get Packages by Service Key Using the Portal
  • Step 3: Activate SIM Data Service for SIM Card
  • Activate the Service for SIM Card Using the Portal
  • Step 4: Manage SIM Cards and SIM Data Service Packages
  • Manage SIM Data Cards Using the Portal
  • Manage SIM Data Service Packages Using the Portal