Reset Password by Reserved Email

Ensure you have configured the reserved email when you are activating the device or editing the admin user account. (Refer to Configure Reserved Email)

  1. On the user login interface, click Forgot Password.
  2. On the password reset type interface, select Verify by Reserved Email.
  3. Click OK.
  4. Click Next if you accept the legal disclaimer. You can use a smartphone to scan the QR code and read the legal disclaimer.
  5. Obtain the verification code. There are two ways to get the verification code.

    • Use Hik-Connect app to scan the QR code.

    • Send the QR code to email server.

      1. Insert a USB flash drive to your device.

      2. Click Export to export the QR code to USB flash drive.

      3. Email the QR code to pw_recovery@hikvision.com as attachment.

  6. Check your reserved email, and you will receive a verification code within 5 minutes.
  7. Enter the verification code.
  8. Click OK to set the new password.