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HikCentral ReGuard Service: Security Management Solution for Customers

HikCentral ReGuard (hereinafter referred to as HCRG) services are the value-added services offered by the HCRG. HCRG provides a security management solution that helps its users (i.e., remote monitoring center) with alarm receiving and handling.

Note

The HCRG services are supported only in some countries/regions. For details, contact the local distributors or after-sales.

For What Kind of Customers & What You Can Offer to Them

For What Kind of Customers

Remote Monitoring Centers (RMC) (for alarm receiving and handling, etc.).

What You Can Offer to Them

You can help customers install and set up a system with the following capabilities.

  • Basic features for RMC systems:

    • Alarm receiving and verification (without videos or pictures).

    • Configuration and application of alarm handling flows.

    • Web Client & Control Client.

    • 12-month maintenance service and 24/7 emergency support for critical faults.

  • Visualized alarms:

    • Pop-up window for alarm videos and fast alarm verification.

    • Alarm verification with details including captured pictures, live videos, and recorded videos.

    • Quick live view and playback of all cameras of the alarm source location.

    • Video monitoring module.

    • Smart wall configuration and application.

  • Virtual guard: Management of scheduled virtual guard tours.

  • Work order system: Online work order system to assign and manage work orders and get device installation & maintenance support from installers.

  • Operational enhancement: Alarm statistics reports and alarm handling efficiency reports.

Overall Instructions for Service Providers to Provide HikCentral ReGuard Services

Role / Platform

Description

Related Topics

Service Providers (Installers, etc.) on Hik-Partner Pro

  1. Purchase HCRG services and and generate an HCRG key on Hik-Partner Pro.

  2. Give the HCRG key to customer for HCRG activation.

  3. Receive the installation work orders from customers' HCRG, and go to the sites to install devices and hand over to HCRG.

Customers (i.e., Remote Monitoring Centers) on HikCentral ReGuard

  1. Use the HCRG key given by the service provider to log in to HCRG and activate the services.

  2. Create installation work orders and assign to service providers (installers).

  3. Accept devices and use the services in HCRG.
Figure 1 How HCRG Services Are Used

Step 1: Get HikCentral ReGuard Services

You can purchase a service key from the local distributor first and then activate by the service key to get the purchased services.

Get Services by Service Key Using the Portal

  1. Contact your local distributor and purchase a service key from them.

  2. Go to Site & Device > Service Market.

  3. In the HikCentral ReGuard Services area, click Activate by Service Key.

  4. In the Service Key field, enter the service key.

  5. Click OK.

Step 2: Generate HikCentral ReGuard Key for HCRG Activation

After you get the HCRG services by service key, you can generate an HCRG key for activating the HCRG system. Users can use your HCRG key to activate the HCRG services.

Generate the HikCentral ReGuard Key Using the Portal

  1. Go to Site & Device > Service > My Service > HikCentral ReGuard Service.

    Figure 2 HikCentral ReGuard Service

  2. Click Generate. The key will appear on this page and be sent to the email of Installer Admin.

  3. Enter the key on HCRG to activate the services.

(Optional) Step 3: Receive and Handle Work Orders

If your customer (RMC) assign work orders to your company, all installers with the Manage All/Assigned Site permission can receive the notifications, and can choose whether to handle the work orders.

Receive and Handle Work Orders Using the Mobile Client

  1. Go to Me > > Site Message.

  2. Find the work order and tap Handle New.

  3. Go to the site, and install and configure the devices. After you complete, tap submit to submit the work order and hand over the devices to your customer's HCRG.

    Figure 3 Handle a Work Order on the Mobile Client

Step 4: Manage HikCentral ReGuard Services

After purchasing and activating HCRG services, you can monitor the real-time status of HCRG services on Hik-Partner Pro, including the total number of valid workstations, the number of valid additional services, the number of services expiring within 30 days, and the number of expired services.

Manage HikCentral ReGuard Services Using the Portal

Go to Site & Device > Service > My Service > Health Monitoring Service.

Figure 4 Manage HikCentral ReGuard Services Using the Portal
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On This Page
  • For What Kind of Customers & What You Can Offer to Them
  • Overall Instructions for Service Providers to Provide HikCentral ReGuard Services
  • Step 1: Get HikCentral ReGuard Services
  • Get Services by Service Key Using the Portal
  • Step 2: Generate HikCentral ReGuard Key for HCRG Activation
  • Generate the HikCentral ReGuard Key Using the Portal
  • (Optional) Step 3: Receive and Handle Work Orders
  • Receive and Handle Work Orders Using the Mobile Client
  • Step 4: Manage HikCentral ReGuard Services
  • Manage HikCentral ReGuard Services Using the Portal