Collaborate with an ISP/MSP on Site for Device Installation or Maintenance
You can collaborate with service partners to install and maintain the devices for your customers.
|
Stage |
Service Partner |
Description |
Related Topics |
|---|---|---|---|
|
Before Handover |
Installation Service Partner (ISP) |
ISP can help you install devices. ISPs have all permissions for the devices. |
Collaborate with ISP to Install and Hand Over Devices Before Handover |
|
Handover |
ISP can help you hand over devices. After the site is handed over or collaboration is canceled, their device permissions are removed. Note
The handover email/message your customer receives only contains your company's information. |
||
|
After Handover |
Maintenance Service Partner (MSP) |
After the site is handed over by transferring, MSP can help you maintain devices, especially in offering technical support. You and your customer together determine the MSP's permissions for devices. |
Collaborate with ISP to Install and Hand Over Devices Before Handover
The diagram below shows the overall process of site collaboration before you hand it over to your customer, and in this scenario, suppose your company is an ARC company.
Collaborate with MSP to Maintain Devices After Handover
The diagram below shows the overall process of site collaboration after the site is handed over by transferring to your customer, and in this scenario, suppose your company is an installation company.
Limitations
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Site collaboration is not supported in some countries/regions or by some accounts.
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You can only invite these accounts to collaborate with you on the site: your MSP's Installer Admin account, and your ISP's account with the Manage All Sites or Manage Assigned Sites permission.
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Your account and the account which you invite need to be in the same country/region.
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You cannot invite any Installer account of your company.
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You can initiate site collaboration with your ISP before the site handover only on the Portal. The Mobile Client currently does not support initiating site collaboration with the ISP.