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Legal Information
Image
The Camera Cannot Get A Clear Image
The Image Is Always Black and White
Horizontal Lines on the Image
Vertical Lines on the Image
The Image Is Reddish
The IR Image Is Cloudy (Bad Image Effect at Night)
The Near Part of the Image Is Too Bright
"Snowflakes" at Night
The Image of the PTZ Camera Is Normal at Long Range But Blurry at Close Range
The Image Has White Spots (e.g. Light Spots, White Lines) at Night
The Image Has White Spots on the Edges and in the Center with a White Band
The Object Near the Device Is Too Bright While the Rest Part of the Image is Dark and Not Clear
The Night Image Is Dark and Not Clear
The Image Is Blurry When the Device Is Against the Wind in Snowy Weather
The Image is Partially Blurred in Normal Weather or Rainy Day
Audio
How to Connect a Terminal Block Audio Interface?
Interface Definition
Wiring
How to Connect a 3.5 mm Audio Interface?
Interface Definition
Wiring
How to Connect a DIY Audio Interface?
Interface Definition
Wiring
Mono Sound Wiring
Two-Channel (Left and Right Channels) Wiring
Live View Has No Sound Or the Volume Is Too Low
The Device Is Connected with a Pick-up, but There Is No Sound when Playing the Recording File
The Pick-up Recording Is of Poor Quality, with High Noise or Rustling Sound
Exception Occurs When Playing the Downloaded Audio and Video Files
The Audio Stutters in Live View
Storage
Abnormal Display of SD Card Capacity
The Camera Cannot Read the SD Card When Using It for Storage
The Relationship Between Resolution and Stream Bitrate
PTZ Control
The Speed Dome or Positioning System Cannot Zoom In/Out, Pan, or Tilt
The Speed Dome or Positioning System Can Zoom In/Out, But Cannot Pan or Tilt
When the Video Recorder Controls One Analog Speed Dome, Other Devices Spin at the Same Time
How to Set Patrol and Park Action for the Speed Dome?
Activate Device
How to Activate the Camera
Activate the Device via SADP
Activate the Device via Web Browser in LAN
Error Codes Occur When Activating the Device via SADP
The Web Page Access Is Normal but the Activation via Internet Explorer Failed
Access Device
How to Access the Device in a LAN via Web Browser
How to Modify Camera IP Address?
Live View of the Speed Dome Failed
Device Maintenance
How to Solve Upgrade Failure Issue?
How to Correct the Time of Hikvision Network Camera (the Name of Which Starts with DS)?
ColorVu Camera Frequent Asked Questions
How Far Is the Supplement Light Range of ColorVu Camera?
Can We Turn off Supplement Light in a Special Case?
The Supplement Light Does Not Work
Transmission Distance and Description of Various Transmission Wires
Power Cord
How to Choose Power Supply?
How to Solve Startup Exceptions?
Video Cable
Network Cable
Can I use the Four Cores of the Network Cable for Data Transmission?
What is the Correspondence Between Cable Order of Hikvision Device Network Interface and Class B Network Cable?
How to Choose Network Cable and Length Based on the Network Bandwidth Needs?
Optical Fiber Cable
Other Cables
Cable Routing
Outdoor Cable Routing
Indoor Cable Routing
Correspondence Between Diameter and Transmission Distance
Relationship Between 24 VAC Power Cable and Transmission Distance
Relationship Between 12 VDC Power Cable and Transmission Distance
Hikvision Camera
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Legal Information
Image
Audio
Storage
PTZ Control
Activate Device
Access Device
Device Maintenance
ColorVu Camera Frequent Asked Questions
Transmission Distance and Description of Various Transmission Wires
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Legal Information
Image
The Camera Cannot Get A Clear Image
The Image Is Always Black and White
Horizontal Lines on the Image
Vertical Lines on the Image
The Image Is Reddish
The IR Image Is Cloudy (Bad Image Effect at Night)
The Near Part of the Image Is Too Bright
"Snowflakes" at Night
The Image of the PTZ Camera Is Normal at Long Range But Blurry at Close Range
The Image Has White Spots (e.g. Light Spots, White Lines) at Night
The Image Has White Spots on the Edges and in the Center with a White Band
The Object Near the Device Is Too Bright While the Rest Part of the Image is Dark and Not Clear
The Night Image Is Dark and Not Clear
The Image Is Blurry When the Device Is Against the Wind in Snowy Weather
The Image is Partially Blurred in Normal Weather or Rainy Day
Audio
How to Connect a Terminal Block Audio Interface?
Interface Definition
Wiring
How to Connect a 3.5 mm Audio Interface?
Interface Definition
Wiring
How to Connect a DIY Audio Interface?
Interface Definition
Wiring
Mono Sound Wiring
Two-Channel (Left and Right Channels) Wiring
Live View Has No Sound Or the Volume Is Too Low
The Device Is Connected with a Pick-up, but There Is No Sound when Playing the Recording File
The Pick-up Recording Is of Poor Quality, with High Noise or Rustling Sound
Exception Occurs When Playing the Downloaded Audio and Video Files
The Audio Stutters in Live View
Storage
Abnormal Display of SD Card Capacity
The Camera Cannot Read the SD Card When Using It for Storage
The Relationship Between Resolution and Stream Bitrate
PTZ Control
The Speed Dome or Positioning System Cannot Zoom In/Out, Pan, or Tilt
The Speed Dome or Positioning System Can Zoom In/Out, But Cannot Pan or Tilt
When the Video Recorder Controls One Analog Speed Dome, Other Devices Spin at the Same Time
How to Set Patrol and Park Action for the Speed Dome?
Activate Device
How to Activate the Camera
Activate the Device via SADP
Activate the Device via Web Browser in LAN
Error Codes Occur When Activating the Device via SADP
The Web Page Access Is Normal but the Activation via Internet Explorer Failed
Access Device
How to Access the Device in a LAN via Web Browser
How to Modify Camera IP Address?
Live View of the Speed Dome Failed
Device Maintenance
How to Solve Upgrade Failure Issue?
How to Correct the Time of Hikvision Network Camera (the Name of Which Starts with DS)?
ColorVu Camera Frequent Asked Questions
How Far Is the Supplement Light Range of ColorVu Camera?
Can We Turn off Supplement Light in a Special Case?
The Supplement Light Does Not Work
Transmission Distance and Description of Various Transmission Wires
Power Cord
How to Choose Power Supply?
How to Solve Startup Exceptions?
Video Cable
Network Cable
Can I use the Four Cores of the Network Cable for Data Transmission?
What is the Correspondence Between Cable Order of Hikvision Device Network Interface and Class B Network Cable?
How to Choose Network Cable and Length Based on the Network Bandwidth Needs?
Optical Fiber Cable
Other Cables
Cable Routing
Outdoor Cable Routing
Indoor Cable Routing
Correspondence Between Diameter and Transmission Distance
Relationship Between 24 VAC Power Cable and Transmission Distance
Relationship Between 12 VDC Power Cable and Transmission Distance